Field Service Representative-Fort Campbell

SRCTec, LLC is seeking an experienced Field Service Representative to become one of two OEM representatives supporting local units at Fort Campbell, KY. SRCTec designs, manufactures, and supports cutting-edge radar and sensor systems for a global commercial and defense customer base. The ideal candidate will independently deliver high-quality pre- and post-sales technical support through product demonstrations, comprehensive training, field support, and remote assistance. The candidate will primarily integrate with assigned units providing technical and training support in garrison and deployed CONUS and OCONUS locations (excluding danger zones). This role also involves creating technical content to drive customer success and providing on-site consultation oversight and integration support for hardware, software, network configurations, and new system initiatives.

This position is tied to our customer's military base in Kentucky, and the work will be performed onsite at the customer’s location. This position reports to a supervisor in Syracuse, New York and is funded through December 2026. Continued employment beyond that date is contingent upon the annual renewal or re-award of the current contract.

• →Conduct field training and service support at customer locations, both domestically and internationally, often as a solo or lead representative
• →Collaborate closely with customers and end users to define and document requirements, working with internal teams to deliver tailored solutions that meet quality, cost, and schedule goals
• →Thrive in a collaborative, customer-focused engineering culture, contributing to team efforts to enhance product usability and sustainment
• →Respond promptly to customer operational needs, including last-minute travel to potentially austere field sites
• →Perform advanced troubleshooting, system/sub-system analysis, and component-level diagnostics
• →Provide technical expertise to engineering, quality, configuration management, and subcontract teams to ensure seamless operations, including guidance on handling, installation, and utilization of various systems and equipment
• →Develop and document detailed test plans, technical performance assessments, and after-action reports to drive continuous improvement
• →Provide on-site consultation oversight and integration support for existing hardware, software, network configurations, and new system initiatives for all sites within area of responsibility
• →Advise on technical requirements for products and services, support equipment, and electronic equipment installations
• →Assist in the development and ensure adherence to area-wide procedural/policy changes
• →Work independently to achieve day-to-day objectives with impact on operational results or project deliverables
• →Develop technical solutions requiring collaboration with internal experts and deep analyses of impact on end-product/solution

• →Military experience preferred but not required