Administrative Support/Scheduler

Administrative Support / Scheduler Illinois Home and Community‑Based Services (HCBS) Waiver – Quality Reviews Location: RemoteSchedule: Full‑time | Monday–Friday, 8:00 a.m.–5:00 p.m. CTEmployment Type: Full‑TimeFLSA Status: Non‑Exempt Position Overview Staffing Solutions Organization (SSO) is seeking an Administrative Support / Scheduler to support the Illinois HCBS Waiver Quality Reviews project. This role is responsible for coordinating schedules, tracking project activities, maintaining documentation, and providing day‑to‑day administrative support to ensure reviews, interviews, travel, and deliverables remain on track and compliant with contract requirements. The Administrative Support / Scheduler works closely with a supervisor, multiple nurse reviewers, and project leadership and serves as a central point of coordination for scheduling and review logistics. Essential Duties & Responsibilities Coordinate and schedule nurse reviewer activities, including onsite review visits, remote reviews, interviews, and meetings. Manage and monitor multiple calendars to avoid conflicts and ensure appropriate regional coverage. Track completion of key project activities tied to contractual timelines and milestones. Serve as a point of contact for providers regarding scheduling and review process questions. Prepare and send clear, timely written communications related to schedules, changes, and expectations. Maintain confidentiality and safeguard sensitive information in compliance with HIPAA and project standards. Perform accurate data entry and maintain version control for project files and documentation. Support supervisors and project leadership with administrative, coordination, and ad hoc tasks as assigned. Required Skills & Abilities Strong organizational skills with proven ability to manage multiple schedules simultaneously. High attention to detail and strong follow‑through when working with deadlines, trackers, and calendars. Ability to work independently while collaborating effectively with a fully remote team. Proficiency with standard office and project tools including Outlook, Excel, Teams, SharePoint, trackers, and dashboards; ability to quickly learn new systems and processes. Excellent customer service and relationship‑management skills, including strong verbal and written communication. Experience Qualifications Minimum of 2 years of customer service experience required. Prior experience in administrative support, scheduling, or coordination roles required. Experience supporting healthcare, Medicaid, compliance, or contract‑based projects preferred. Education High school diploma or equivalent required. Associate’s degree or higher preferred. Work Environment Remote position Must be available during standard business hours: Monday–Friday, 8:00 a.m.–5:00 p.m. CT No supervisory responsibilities