APS Investigator - Southeast Indiana

Adult Protective Services (APS) Investigator – Region 4 (Southeast Indiana) Location: Region 4 – Southeast Indiana - Field-BasedEmployment Type: Full-TimeWork Model: Virtual with Local Travel Required (up to 50%)Schedule: Monday–Friday, Regular Business Hours Summary Staffing Solutions Organization LLC (SSO) is hiring an APS Investigator to support the Indiana Bureau of Better Aging’s Adult Protective Services (APS) program. APS helps protect endangered adults who may be experiencing abuse, neglect, or exploitation by assessing reported concerns, determining immediate health and safety risks, and connecting endangered adults to needed services and supports. Investigators play a critical role in this work by conducting timely, field-based investigations; meeting with endangered adults in person; gathering information through interviews and record reviews. Investigators also assess risks and service needs; and document all activities in the electronic system. This role requires sound judgment, professionalism, empathy, and attention to detail, as investigators may work in sensitive or challenging environments and must help ensure the health, safety, dignity, and well-being of endangered adults while following established APS protocols and timeframes. This position requires on-site field investigations and travel within the following counties: We are seeking applicants located in Johnson, Morgan, and Shelby counties within the Southeast region. Responsibilities:   Investigate allegations of abuse, neglect, and exploitation involving endangered adults  Conduct thorough investigations, including interviews, record reviews, and collaboration with other investigative agencies  Initiate and facilitate referrals to services and community resources  Document investigation activities, including case planning, safety planning, case notes, and findings  Serve as Priority A (within 24 hours of receipt) responder to initiate timely contact with clients facing immediate harm  Respond to all assigned investigations within the required timeframe. Travel is required to the location of the assigned investigation.  Ability to conduct effective fact-finding interviews by asking probing questions that uncover key information, clarify inconsistencies, and determine the severity and impact of investigative issues.  Review and respond to quality assurance evaluations   Skills and Qualifications: Ability to think critically, incorporating multiple factors into larger concepts  Strong organizational skills with abilities to simultaneously manage multiple investigations  Ability to work with and relate to others with customer relation techniques, professionalism, and respect for other cultures  Ability to effectively use active listening and interviewing skills  Ability to adapt quickly when policies and regulations change  Must be computer literate and have MS Word, Excel, Outlook, and Internet skills  Ability to foster teamwork with all levels of management and staff  Ability to work well independently and within a team  Superior verbal and written communication skills  Strong decision-making skills, with accuracy and attention to detail  Requirements: Valid driver’s license  Reliable personal vehicle  Proof of auto insurance  The usual work schedule is full-time: Monday through Friday. Although this role has a remote component, you are expected to travel within the region you were hired for up to 50% of the time.  Must be able to conduct investigations in challenging, sensitive, or potentially uncomfortable work environments. Education:   Bachelor’s degree preferred  1+ years of experience with adult protective services, investigatory, social services, human services, or law enforcement work  Benefits (Through SSO) SSO offers a competitive benefits package, including: Medical, dental, and vision insurance 401(k) with discretionary employer match Paid time off and paid holidays Flexible spending accounts (FSA) Additional employee perks Keyword Search Adult Protective Services, APS Assessor, APS Investigator, Social Services, Human Services, Endangered Adult, Abuse Investigation, Neglect Investigation, Exploitation Investigation, Case Management, Field Investigator, Social Worker, Community Services, Protective Services, Public Safety, Human Services Careers, Indiana Bureau of Better Aging (BBA), Adult Welfare, Crisis Intervention, Investigation Specialist, Protective Services Assessor, Indiana Jobs, Northwest Indiana Careers.