Business Intern

We’re looking for a Business  Intern to work closely with our CX and Business teams across Inside Sales and Offline operations.

This role is a mix of data, problem-solving and execution. You’ll work with real business data, identify gaps in customer journeys and team execution, and help drive actions that improve the overall customer experience.

• Track and analyse leads across Inside Sales and Offline/EI channels.
• Identify leads that require calls, follow-ups or offline intervention and track their resolution.
• Monitor offline/EI activities across cities such as Jamshedpur, Guwahati and Indore.
• Support audits of city teams and help identify gaps in execution.
• Work as a central point of contact for gathering user insights and feedback from city teams.

• Support quality checks (QCs) and track execution to ensure identified gaps are closed.
• Deep-dive into specific customer experience issues such as payment failures, VKYC drop-offs, etc.
• Analyse data to identify patterns, root causes and opportunities for improvement.
• Build regular reports and dashboards to track key metrics and business performance.
• Work with relevant teams to follow up on identified issues and measure improvement.

• Explore opportunities to use AI and automation to improve CX processes and operational efficiency.
• Support experimentation and implementation of AI-led solutions for specific CX use cases.

• Strong analytical and problem-solving skills.
• Comfortable working with Excel / Google Sheets and analysing data.
• Good attention to detail and ability to spot gaps or inconsistencies.
• Strong ownership and follow-through — you don't stop at identifying a problem; you help get it resolved.
• Good communication and stakeholder management skills.