General Manager

Stars and Strikes Entertainment Center is seeking a highly motivated management candidate who is ready to be part of a high volume, fast-paced, growing family entertainment center. The perfect candidate will be an outgoing, and energetic individual with a passion for guest service and a willingness to learn everything about our business.

At Stars and Strikes, our General Managers are involved with all aspects of the centers including bowling, food & beverage, and arcade! As the General Manager, you are responsible for the overall operation of the center including; meeting or exceeding revenue and cost objectives, hiring, training and motivating team members while working with the team to ensure guest service levels exceed expectations.

• Two or more years of experience in general management
• Experience in a high-volume environment
• Experience in Hospitality and/or Food & Beverage is a plus
• Must be willing to work a flexible schedule based on the needs of the business, including weekends and holidays
• Previous experience with an ability to manage costs including labor costs

• Oversee day-to-day operations
• Developing location-based goals and initiatives to support business strategy and achieve corporate goals.
• Understanding and accountability for adherence to core standards, HR policies, training, and safety requirements.
• Evaluate and improve operations and financial performance
• Appropriate analysis of P&L and oversight of department managers to achieve all revenue category goals, including ensuring proper cash handling procedures, developing and implementing upselling opportunities, and creating and enforcing proper transaction processes
• Training and managing department managers to ensure product and guest service standards are met throughout the location
• Work closely with department managers and corporate staff to implement revenue-driving initiatives including:
  • League sales and development
  • Seasonal promotions
  • Restaurant promotion
• Leading a salaried management team of 8-10
• Overseeing a team of 120-150 hourly team members to exceed guests' expectations