36mo ago

Customer Service Representative - State Farm Agent Team Member

Tx-Kyle-mid

Customer Support SpecialistCustomer

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Quick Summary

Key Responsibilities

Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers.

Requirements Summary

Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred. ABOUT OUR AGENCY:I opened my agency in 2009,

Technical Tools

Customer Support SpecialistCustomer

Benefits:

License reimbursement
401(k) matching
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Cory Pack - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.

QUALIFICATIONS:

Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.

ABOUT OUR AGENCY:
I opened my agency in 2009, and today I lead a team of five. Before becoming an agent, I spent 11 years as a coach and athletic trainer at both the high school and collegiate levels, and later served as an Associate Professor at Midwestern State University. I ultimately transitioned to State Farm because I wanted to operate my own business and create more time freedom for my family.

I earned my Bachelor of Science from Tarleton State University and my Master of Science from Indiana State University. I’m married with kids, and as a family we love to travel, seek adventure, and stay active through sports. Some fun facts about me: I’m a blue belt in Brazilian Jiu-Jitsu, I run Spartan Races, and I love volleyball so much that I built a sand court in my backyard.

I’m deeply involved in our community — supporting schools across Hays County, sponsoring local youth sports programs, and serving for 10 years as a sponsor of the For The Love Of Go racing series, which promotes family health and fitness. I also serve on the Kyle Chamber of Commerce Board and co-lead a Dad’s For Christ men’s group.

Team members receive a retirement plan with a 3% match, along with monthly, quarterly, and annual bonuses and commissions. Our office culture is built on collaboration, competition, and a shared commitment to taking great care of our customers. We perform at a high level because everyone rows in the same direction!

I’m looking for driven, coachable, self-motivated people who want to win and are willing to pursue the activities that lead to success. I want team members who are comfortable being uncomfortable — because that’s where growth, achievement, and real opportunity happen.