Care Support Specialist - Inpatient Consultations

Steadfast Health was founded to establish a new standard of substance use disorder (SUD) care. Recognizing that traditional treatment methods often fall short of reaching patients when they’re most in need, Steadfast is relentlessly focused on making low-barrier, high quality care accessible to all. We know that the journey to recovery is unique for every individual, and our patient-centered approach ensures we meet patients where they are, providing evidence-based therapies with unwavering support in a compassionate environment that fosters healing and growth.  

As a Care Support Specialist at Steadfast Health, you’ll be at the heart of our inpatient consultation model, supporting both patients and clinical teams within the hospital system — all while working 100% remote. You’ll serve as the first point of contact for patients and their care teams, ensuring every interaction is welcoming, empathetic, and supportive. 

In this role, you’ll manage patient intake, scheduling, and data entry, while providing seamless operational support for our inpatient consult services. By helping coordinate care between patients, hospital staff, and Steadfast providers, you’ll make it easier for patients to access the treatment they need at a critical moment in their recovery journey. 

With robust training, mentorship, and a collaborative team by your side, you’ll be empowered to grow in your skills while making a meaningful impact. Here, you’re not just supporting clinical operations — you’re helping shape the future of addiction treatment by ensuring patients feel respected, cared for, and never alone. 

• →Manage inbound consult workflows end-to-end, including monitoring requests, routing to providers, and tracking patient progression to ensure timely follow-up
• →Serve as the first point of contact for hospital providers and the inpatient consult team, ensuring clear, professional, and efficient communication
• →Build, maintain, and update accurate patient charts in the EHR (Athena), including intake documentation such as medical history, consent forms, and ongoing updates (e.g., discharge details)
• →Collect and verify patient insurance information to support coverage confirmation and care coordination
• →Coordinate scheduling across inpatient and outpatient workflows, including retroactive visit scheduling and induction logistics (consents, portal access)
• →Prepare daily operational materials (e.g., huddle lists, discharge follow-ups, no-shows) to support team prioritization and care coordination
• →Conduct outbound patient outreach for re-engagement, linkage to care, and post-discharge follow-up
• →Collaborate cross-functionally with providers and internal teams to ensure smooth, timely, and high-quality care delivery
• →Adapt to evolving workflows, proactively identify inefficiencies, and ensure compliance with HIPAA and documentation quality standards

• High school diploma or equivalent required
• Prior experience in healthcare operations, care coordination, or administrative support preferred (especially in behavioral health or SUD care)

• Passion for Steadfast Health’s mission to provide low-barrier, harm-reductionist, non-punitive care for individuals with substance use disorders. 
• Exceptional customer service and interpersonal communication skills, with the ability to build rapport in a compassionate, non-judgmental, and patient-centered way.
• Strong organizational skills and attention to detail, with proven experience managing scheduling, data entry, and patient records remotely. 
• Proficiency with digital tools and systems, including EHR platforms (e.g., Athenahealth), scheduling software, and secure communication platforms; ability to quickly adapt to new technologies. 
• Clear and professional communication skills with both patients and providers
• Comfortable using EHR systems (Athena preferred) and quickly learning new tools

Steadfast Health is proudly funded by Google Ventures (GV) and launched out of Triple Aim Partners. Since 2019, Triple Aim Partners (TAP) has partnered with entrepreneurs across the healthcare ecosystem to build transformative organizations, all with the mission of achieving the Triple Aim (better patient experience, better population health, and lower healthcare costs for all). TAP emphasizes the importance of creating strong, front-line focused company cultures that enable high-quality patient care.