Court Reporter Onboarding Specialist

Full-Time, Remote / Hourly, Non-Exempt/ Includes Benefits, PTO, Flexible Schedule, Equity

You're the person who catches people before they fall. You're highly organized and warm in your communication, and you know how to keep someone motivated when the process feels tedious. You treat your inbox as a core part of the job: you respond promptly, follow up without being asked, and close every loop. You're not just processing paperwork, you're the reason reporters activate, and you'll surface patterns in where they drop off so the whole team can improve the process. You'll work closely with Recruiting and the broader Provider Operations team to make sure every reporter lands well.

• Own the full onboarding journey for court reporters, from the moment they say yes to the moment they complete their first job
• Manage reporters at every stage of onboarding at once, across credentialing, system setup, paperwork, platform orientation, and first-job readiness
• Proactively monitor onboarding pipelines, identify stall points, and re-engage reporters before momentum is lost
• Respond promptly to reporter inquiries, follow up without being asked, and close every loop
• Tailor your communication to keep reporters motivated and moving forward
• Partner with Recruiting for seamless handoffs and with the broader Provider Operations team to make sure every reporter lands well
• Surface patterns in where reporters drop off and bring those insights to the team to improve the process
• Work in Zendesk, Asana, Slack, and Google Workspace, with room to grow your technical toolkit

• You have 3+ years of experience in onboarding, customer success, account management, or any role where you owned a process end-to-end and were accountable for the outcomes
• You have a track record of managing high-volume pipelines and keeping every person progressing
• You're highly organized and warm in your communication
• You're proficient with Google Workspace and ideally have experience with CRM or ticketing systems like HubSpot or Zendesk
• Bonus points if you have experience as a court reporter or in the legal services industry
• You're willing to travel occasionally or join virtually for team events 1-2 times per year