Senior Manager, Provider Operations Strategy & Programs

Remote | Full-Time, Salary, Exempt | Includes Benefits, PTO, Flexible Schedule, Equity

Provider Operations keeps Steno’s nationwide network of court reporters running — coverage, quality, retention, and growth. This role exists to ensure we are staying coordinated across our team and with cross functional partners.  You will own cross-functional program management, operational excellence, and strategic planning for the Provider Operations organization. You’ll identify and drive 3–5 high-impact initiatives per quarter, codify processes so they scale without scaling headcount, and ensure all pillar leaders (Quality of Service, Staffing, Experience, Growth, Analytics, Strategy & Programs) move in concert. This is a newly created role to help promote a clear line of sight for clients, and to find efficiencies in our cross-functional processes and workflows, but without impacting our clients' experience.

Someone with deep operational and program management experience who can operate effectively without positional authority. You’re comfortable with ambiguity, naturally connect cross-functional work, and know how to balance documentation with flexibility. You move fast, you’re data-informed, and you ship. Equally important: you understand the operational reality well enough that your plans are grounded and executable, not theoretical. You’re trusted with ambiguous, high-stakes problems and expect to exercise business judgment on trade-offs that affect fill rate, cost, and team capability.

• Supply-side ops, provider/marketplace operations, or recruiting/staffing supply chain experience
• Work in regulated industries or organizations with complex external stakeholder management (e.g., gig economy, healthcare staffing, field services)
• Hands-on experience evaluating and implementing new tools or automation technologies
• Facilitation or workshop design skills — you’ve led strategic planning sessions or cross-team retrospectives

• Steno is an equal opportunity employer and does not discriminate based on any characteristics that are protected under the law. All employment decisions are based on qualifications, merit, and business needs.
• Applicants needing special assistance or accommodations for interviews or website access should contact us at accommodations@steno.com.
• Steno personnel will always have either a steno.com email address or will contact you via Rippling Recruiting. Act with caution if asked for personal information. Background checks, for example, are only conducted after an offer is extended.
• Applicants should receive a confirmation email immediately after applying. If you haven’t received it, check your email spam folder and approve the sender address to ensure receipt of future communications.
• Information provided to Steno, such as professional credentials and skills, educational and work history, the results of technical skills assessments or working exercises, and other information that may be included on a resume or application, is collected and stored in our system. Still, we never disclose or sell your personal information.
• Steno uses AI-assisted tools for this role to identify and prioritize candidates whose experience aligns with the role. All hiring decisions are made by our People team.