Billing Manager

Full-time | Monday–Friday | Reports to: Director of Revenue Cycle Management

STEPS Behavioral Health is an Applied Behavior Analysis (ABA) therapy provider made up of Board Certified Behavior Analysts (BCBAs), Behavior Technicians, and a strong administrative team who work together to provide ABA therapy for individuals with autism spectrum disorder (ASD). We also offer social work services to support families as they raise their children and navigate the challenges of caring for a child with a disability.

The Billing Manager leads and oversees our billing, owning the full billing and accounts receivable process from claim submission through final payment. This is a hands-on management role: you will set priorities, manage workloads, hold the team accountable for accuracy and timeliness, and develop each team member's skills.

When claims are denied, rejected, or stuck, you are the team's first line of support. You will work alongside your team to dig into the root cause, map out a path to resolution, and see every issue through until the claim is paid. Your leadership and billing expertise will be key to optimizing our revenue cycle and supporting the organization's financial stability.

• Lead, supervise, and support the billing coordinator team.
• Assign and balance workloads, set clear priorities and deadlines, and monitor daily output for accuracy and timeliness.
• Hold regular team check-ins and one-on-ones to review open items, remove roadblocks, and keep everyone aligned.
• Train, coach, and mentor team members on coding protocols, billing procedures, and best practices so they can confidently handle complex issues.
• Set performance expectations, give ongoing feedback, and recognize strong work.
• Create and maintain clear workflows and procedures so the team works consistently.

• Serve as the team's escalation point for denied, rejected, underpaid, and aging claims.
• Work side by side with team members to troubleshoot problem claims, identify the root cause, and determine the right fix, whether a corrected claim, an appeal, a payer call, or updated documentation.
• Track every open issue through to resolution so no claim falls through the cracks.
• Spot denial trends and recurring errors, then put process changes and training in place to prevent them.
• Coordinate with clinical staff, care coordinators, and payers to gather what is needed to resolve claims.

• Ensure claims are scrubbed before submission and sent accurately and on time to insurance companies, government agencies, and other payers.
• Partner with clinical staff to ensure proper documentation and coding for maximum reimbursement.
• Stay current on billing regulations, coding guidelines, and insurance policies to ensure compliance and reduce risk.
• Serve as the go-to resource for internal teams on billing questions and take part in cross-functional revenue cycle initiatives.

• 3–5 years of experience in medical billing and coding, with a focus on complex billing scenarios and insurance claim resolution.
• Proven experience supervising a billing team, with a coaching style that helps others work through difficult denials and claim issues.
• Certified Professional Biller (CPB) or Certified Professional Coder (CPC) credential preferred.
• Proficiency in medical billing software, EHR/EMR systems, and Microsoft Office; experience with Tebra preferred.
• In-depth understanding of medical billing terminology and healthcare reimbursement methods.
• Strong analytical and problem-solving skills to get to the root of denials and drive complex claims to resolution.
• Excellent written and verbal communication with administrative and clinical staff, insurance companies, and clients.
• Meticulous attention to detail in coding, billing, and documentation.
• Flexibility to adapt to changing regulations, technology, and organizational priorities.
• Commitment to high ethical standards and client confidentiality in all billing operations.

Send your resume to Careers@stepsbcba.com.

STEPS Behavioral Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and the families we serve.