IT/Security Compliance Specialist

Device Management and Technical Support

• Set up, configure, maintain, and troubleshoot employee laptops, iPads, desktops, and related equipment.
• Prepare laptops for employee use, including installing Windows, configuring software, upgrading RAM, refurbishing devices, and completing basic hardware setup.
• Assist with onboarding and offboarding technology processes, including account setup, device preparation, access changes, and deactivation.
• Provide day-to-day technical support for employees experiencing hardware, software, device, connectivity, or access issues.
• Support iPad setup, deployment, configuration, monitoring, and troubleshooting.
• Manage equipment requests, replacement needs, and general device performance concerns.
• Support technical issues and coordinate repairs as needed for office equipment and security-related devices, including printers, doorbells, and cameras. 
• Conduct quarterly employee surveys to assess the condition and performance of iPads, desktops, laptops, and other company technology.
• Maintain accurate records of assigned equipment, inventory, repairs, and device status.

Mobile Device Management and Remote Access

• Implement, manage, and maintain mobile device management systems such as JumpCloud, Jamf, or similar platforms.
• Oversee centralized user and device management across company devices.
• Configure systems to allow remote lock, disable, or erase capabilities for lost, stolen, or compromised laptops and devices.
• Support remote assistance tools to troubleshoot employee technology issues.
• Manage patching and updates, including automated Windows updates and device security updates.
• Support improved device security, access control, and endpoint compliance.
• Assist with purchasing and inventory tracking within Jamf or related device management systems.

Employee Ticketing and IT Support Processes

• Set up, manage, and monitor an employee IT ticketing system.
• Ensure employees have a clear process for requesting technical support, reporting issues, and requesting equipment.
• Track, prioritize, and resolve employee IT tickets in a timely and professional manner.
• Identify recurring issues and recommend process improvements or system changes to reduce future support needs.

Software Systems and Vendor Management

• Provide software technical support for company systems and tools, including RingCentral and other operational platforms.
• Monitor software pricing, subscriptions, contracts, renewals, and vendor relationships.
• Assist in evaluating technology vendors and software tools for cost, effectiveness, compliance, and operational fit.
• Support planning and execution of IT-related software transitions, including the STEPS Behavioral Health domain transition project.
• Provide oversight of systems such as Techloq filtering, VPN, or similar web/content tools.

Automation and Process Improvement

• Develop, maintain, and improve automation tools that reduce manual administrative work and increase operational efficiency.
• Maintain and run the monthly OIG Search automation, which checks STEPS providers to confirm whether they are permitted to bill Medicaid.
• Continue development and ongoing operation of the NPI Search automation, which checks STEPS providers’ NPIs in the Maryland Medicaid database for provider enrollment status.
• Identify additional opportunities for automation across IT, compliance, credentialing, operations, and administrative workflows.
• Document automation processes, schedules, outputs, and escalation steps.

IT Security, Compliance, and Risk Mitigation

• Support HIPAA-conscious software oversight, technology risk mitigation, and secure computing practices.
• Assist in completing the annual IT and security risk assessment.
• Complete periodic access management audits to ensure appropriate access.
• Monitor and support network security considerations, including firewall-related needs and basic security controls.
• Help ensure employee devices, software tools, and access practices align with company security expectations.
• Support phishing awareness, safe computing practices, and employee education around technology risks.
• Coordinate with leadership on security-related IT projects, vulnerabilities, and improvement plans.

Communication and Employee Education

• Prepare a quarterly IT newsletter for employees covering topics such as phishing awareness, safe computing practices, device care, technology updates, and how to contact IT for support.
• Communicate technical information to employees in a clear, approachable, and professional manner.
• Create or maintain basic IT documentation, guides, checklists, and employee instructions as needed.

IT Project Support and Oversight

• Oversee or assist with IT projects that improve company systems, security, efficiency, and employee support.
• Support planning for the STEPS Behavioral Health domain transition.
• Coordinate timelines, tasks, and communication for assigned technology projects.
• Identify risks, dependencies, and resource needs for IT initiatives.