Front Desk Agent

Description

Are you friendly, professional, and passionate about providing exceptional guest service? DoubleTree by Hilton Augusta is seeking a welcoming and dependable Front Desk Agent to create a positive first impression, assist guests with check-in and check-out, and ensure every guest enjoys a comfortable and memorable stay. If you enjoy working with people and thrive in a fast-paced hospitality environment, we would love to have you join our team!

· Register and assign rooms to guests. 

· Issue room key and escort instructions to Guest Service Agent or directly to guest. 

· Sort, and track incoming mail and messages. 

· Transmit and receive messages using all communication avenues. 

· Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. 

· Keep record of room availability and rate. 

· Compute bill, collect payment, and make change for guests. 

· Make, confirm, and cancel reservations via all communication avenues.  

· Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable. 

· Make reservation, transportation, or entertainment reservations for guest. 

· Deposit guest valuables in hotel safe deposit box. 

· Ability to accurately use various office software. 

· Have a full working knowledge and expertise of each shift including night audit. 

Requirements

· Must have prior hotel front desk experience; Hilton experience preferred. 

· Open availability is a must. 

· Ability to accurately report information.  

· Ability to assist with various office tasks as needed. 

· Ability to follow all StepStone and hotel policies and procedures. 

· Attend required meetings. 

·Knowledge of PEP Hilton System is a plus!

· Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.