Night Audit

Duties and Responsibilities: 

· Register and assign rooms to guests.

· Issue room key and escort instructions directly to guest.

· Sort, and track incoming mail, messages and packages. 

· Transmit and receive messages using all communication avenues, GPX, phone etc. 

· Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. 

· Keep record of room availability and rate.

· Compute bill, collect payment, and make change for guests.

· Make, confirm, and cancel reservations via all communication avenues. 

· Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.

· Make reservation, transportation, or entertainment reservations for guest, as needed.

· Deposit guest valuables in hotel safe deposit box or ensure Housekeeping has the valuable. 

· Ability to accurately use various office software.

· Assist with room service orders and room calls if available to leave front desk. 

· Have a full working knowledge and expertise of each shift.

Requirements: