~5mo ago

Intake Support (Part-Time/Temporary)

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OtherSupport

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Overview

Job Description - Intake Support (Part-Time/Temporary) (250002EC)

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OtherSupport

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→Triage and process new complaints of sexual misconduct, biased-based harm, general staff misconduct or other categories that fall within the scope of the Office of Student Protections, Title IX, and Equal Opportunity Employment Office
→Document all communications with students, school staff, parents, and other stakeholders
→Knowledge of all sexual misconduct categories, investigation classifications, and definitions as defined by the OSP Procedure Manual
→Conduct preliminary inquiries to gather additional information prior to case assignment
→Document all reports in the appropriate recordkeeping system within 3 business days of receipt
→Refer all complaints that are within scope to the appropriate team for follow up
→Refer any complaints that are out of scope to the appropriate department or District resource
→Other duties as assigned

A minimum of two (2) years of professional experience in high volume environment required, preferably in a call center or hotline environment
Previous experience working with sexual misconduct and other investigatory experience preferred

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Demonstrated ability to manage heavy workloads and meet short deadlines
Capable of distilling information and concisely escalate concerns to leadership
Ability to multi-task in a fast-paced environment
Refined judgment with the ability to handle highly sensitive and confidential information
Knowledge of conflict resolution, problem solving techniques, crisis intervention, cultural responsiveness, and trauma-informed practices
Analytical and critical thinking skills demonstrated by the ability to analyze information and facilitate resolution of difficult challenges, including the ability to handle issues of complex and extreme sensitivity
Ability to write concise, logical and analytical memos to convey complex issues
Ability to prioritize tasks, manage multiple deadlines and work independently while maintaining high levels of organization
Interpersonal skills and the ability to work with a wide range of people, including children, parents, faculty, staff, child protection investigators and law enforcement

Establish/Maintain Chicago Residency - Employees are required to live within the geographic boundaries of the City of Chicago within six months of their CPS hire date and maintain residency throughout their employment with the district. The Chicago residency requirement does not apply to temporary/part-time positions, however, all CPS employees must be residents of Illinois.