Patient Relations Rep - UPMC Washington

Join our team as a Patient Relations Representative and make a meaningful impact by serving as a trusted resource for patients and families. In this role, you will help address concerns, resolve issues, and ensure a positive experience throughout the healthcare journey.

• →This position will partner with key leaders, executives, and UPMC legal to resolve all complaints and grievances.
• →Participate in care conferences as a support person for family members, providing assistance in understanding, interpreting and organizing information for inquiry resolution.
• →Assist volunteer activities associated with Patient Representative Function.
• →Participate on committees related to family-centered care or service excellence.
• →Accurately document and report accounts of problems and activities on behalf of patients/families
• →Respond to complaints, grievances, and requests for assistance or inquiries from patients and families seeking problem resolution with any aspect of their health care experience.
• →Carry out requirements of complaint management policy and procedure.

Schedule & Work Location: Monday-Friday, primarily 8AM-4PM. This is a Full-Time in person role that will work mainly at UPMC Washington & be required to travel to UPMC Greene about 25% of the time. 

• →Bachelor's degree in a Service or Healthcare related field required.
• →3 years of patient advocacy or customer service experience required.
• →Knowledge of health care and hospital systems, personnel and organizational areas of responsibility required.
• →Excellent oral and written communication skills.
• →Knowledge and ability to interpret patient rights and DOH grievance and patient safety reporting guidelines.
• →Excellent customer service skills.
  
  Licensure, Certifications, and Clearances:
• →Act 33 with renewal
• →Act 34 with renewal
• →Act 73 FBI Clearance with renewal
• →Act 31 Child Abuse Reporting with renewal
  UPMC is an Equal Opportunity Employer/Disability/Veteran