Account Specialist - BSD

The Account Specialist manages implementation activities ensuring a seamless transition for Small, Medium and Regional business that require project management interaction from to transfer from their current vendor.  Performs account assessment and account set-up services for all new Regional business. Will lead all communication with the customer and all internal partners to ensure everyone understands where we are within the process and communicates to ensure everyone understand responsibilities and expected timelines. 

• →Overall project lead for entire implementation process for Regional customers.  Utilizes the framework of Customer Implementation Plans to set goals and measure progress.  Gathers customer business requirements and provides recommendations for building an account within the Office Depot system. Collaborates with customer and field sales representatives to determine implementation plan. Manages tasks, deliverables, timeframes, and communicates initiatives to all participants.
• →Main contact for customer during implementation process.
• →Manages assessment and set-up of our customers that have some complexity and account parameters that need to have detailed analysis to ensure accuracy and integrity of account prior to roll out.
• →Identify and understand features and functionality of internal teams to ensure they can effectively communicate our offerings and provide solutions for the customer during assessment meetings.
• →Answer all questions that pertain to timeframe commitments and provide overall project timelines to customers after customer award.
• →Meet with customers that have complexities to their business needs to ensure that all details are captured and entered into the Office Depot system accurately.
• →Enter all customer details into system and audit each parameter to ensure that it is set-up accurately prior to communicating with the Sales Manager and customer.
• →Coordinate all account communications and act as a resource for account structure, inquiries, and problem resolution.
• →Explore and implement cost saving opportunities for customers.

• High School Diploma or equivalent education preferred
• Minimum 1+ year experience in Account Administration or Customer Set-up
• Demonstrated experience managing large projects
• Salesforce and Smartsheet experience
• The ability to portray a professional and friendly image to customers 
• Strong problem solving, communication, and organizational skills 
• Prioritize, multi-task and maintain flexibility in a fast-paced, changing environment 
• Develop and manage project plans (account implementations)
• Facilitate meetings via conference calls

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