Crew Leader

The Crew Leader is a hands-on player/coach responsible for leading a field installation crew to complete projects safely, efficiently, and according to scope and quality standards. This role sets the tone for job-site performance, productivity, accountability, and professionalism while serving as the key communication link between the crew and the Field Supervisor.

This is a working leader role for someone who understands commercial furniture installation, can keep a crew moving, catches issues early, and takes pride in completing work correctly the first time.

• Start the day by reviewing the project scope, layout, timeline, safety expectations, tools, materials, and daily work assignments with the crew.
• Work alongside installers while monitoring pace, labor hours, quality, safety, and job-site professionalism.
• Identify scope discrepancies, access issues, material shortages, schedule risks, or workmanship concerns early and communicate them to the Field Supervisor.
• Keep the crew focused, reduce downtime, adjust priorities as needed, and make sure daily productivity expectations are being met.
• Complete final walkthroughs, address quality concerns before leaving the job site, and provide daily job status updates through ClickUp.

• Lead and supervise assigned installers on job sites.
• Ensure the team understands project scope, timelines, and quality expectations.
• Assign daily tasks and monitor progress throughout the shift.
• Maintain high standards of professionalism, work ethic, and accountability.
• Set the example in productivity, quality, and safety.

• Execute projects within estimated labor hours.
• Monitor pace of work and adjust resources as needed.
• Prevent downtime and idle labor.
• Ensure tools, materials, and equipment are prepared in advance.
• Track daily progress against schedule.

• Ensure installations meet company standards and client expectations.
• Perform final walkthroughs before declaring a job complete.
• Minimize return trips, rework, and call-backs.
• Address workmanship issues immediately.
• Help eliminate controllable zero sells.

• Communicate clearly and proactively with the Field Supervisor regarding scope discrepancies, access issues, material shortages, and schedule risks.
• Provide accurate daily job status updates through ClickUp.
• Escalate problems early, not after delays occur.

• Enforce safety procedures on job sites.
• Conduct daily safety checks.
• Ensure the crew follows company policies and client requirements.
• Report incidents immediately.

• Train entry-level installers.
• Coach crew members on efficiency, quality, safety, and professionalism.
• Identify high performers and development opportunities.
• Support a culture of accountability and continuous improvement.

• Commercial furniture installation, office furniture installation, systems furniture, modular furniture, or related field installation work.
• Installation processes, job-site workflow, and sequencing of work.
• Scope documents, project layouts, and installation instructions.
• Labor-hour expectations, productivity targets, and how to reduce idle time.
• Quality standards, final walkthrough expectations, and customer satisfaction drivers.
• Job-site safety procedures, client site requirements, and incident reporting.
• Tools, materials, and equipment needed to complete work efficiently.
• ClickUp or similar systems used for daily job updates and field communication.

• Ability to lead, direct, and motivate a small crew in a hands-on field environment.
• Strong communication skills with installers, Field Supervisors, and customers or client contacts when needed.
• Ability to assign work, monitor progress, and keep the team focused throughout the shift.
• Firm but fair accountability style with the confidence to address performance or quality issues in the moment.
• Strong problem-solving skills and the judgment to escalate issues before they create delays.
• Strong attention to detail and ability to identify quality concerns before a job is closed.
• Ability to coach newer installers and model safe, efficient, professional behavior.
• Self-starter mindset with high ownership, reliability, and follow-through.

• 3+ years of commercial furniture installation experience preferred.
• Previous experience leading small teams, crews, or job-site work strongly preferred.
• Strong understanding of installation processes, tools, materials, and job-site expectations.
• Ability to read and interpret scope documents, project layouts, and work instructions.
• Strong communication, problem-solving, and organizational skills.
• High accountability standards and the ability to work independently with minimal supervision.

• Labor variance: actual hours compared to budgeted hours.
• Standard labor performance.
• Controllable zero sells.
• Customer satisfaction.
• Safety incidents.
• Crew systems execution, including ClickUp updates.