Outreach Worker (Move-On Accommodation)

We’re looking for compassionate, non-judgemental and empathetic individuals to work with people experiencing or at risk of homelessness. You will use a trauma-informed, person-centred approach to create a safe, welcoming environment, recognising clients’ strengths, lived experiences, and right to make informed choices.

As one of our new Outreach Workers (Move-On Accommodation), you will be supporting people to move from crisis into safe accommodation, and work alongside them to identify longer term, stable move on options. Initially, the successful candidates will be based in Newquay, supporting people into emergency accommodation as part of the Government’s national drive to ensure everyone is ‘off the streets’ by Christmas.

From April 2027, you’ll then focus on the delivery of our 18 – 25yrs move on accommodation service, also in Newquay – so we’re particularly interested in hearing from you if you have relevant experience of supporting young people. This doesn’t need to be in housing – it could be mental health, substance misuse, youth work, social care, community support or another frontline setting.

As part of the wider Homelessness Services team, you’ll get the opportunity to provide cover at our drop-in Resource Centres, based in Truro and Penzance. You’ll also support our Outreach service from time to time across Newquay and surrounding areas. This will involve locating and engaging with people sleeping outdoors, sofa surfing, and those at risk of becoming homeless, building positive relationships and providing advice and guidance on finding accommodation.

Whether in move on accommodation, or accessing Outreach, our clients don’t just need our help with housing. You will also ensure all client's basic needs are met and support them to access physical and mental healthcare, services to recover from dependencies on alcohol or drugs, relevant financial support and any other agencies they would like to link in with.

What you will get from the role

This is an extremely rewarding opportunity to support people to take positive steps towards safe, stable accommodation, and every day you’ll be able to see the impact of your work and how you’re helping to end homelessness in Cornwall.

You’ll get the chance to develop your skills and gain valuable experience in homelessness, housing and support work, with opportunities to develop your knowledge of trauma-informed and person-centred practice. You’ll work collaboratively, forming relationships with colleagues, housing providers, health services and other agencies to help people access the support they need.

Interviews are expected to take place on Monday 2nd November.

Many of our staff work flexibly, including part-time. Please talk to us at interview about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.