Field Service Technician - Minneapolis, MN

United States·Minneapolismid

Field Service TechnicianSkilled Trades & Field Services

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Quick Summary

Overview

About Strong Technical Services, Inc. At Strong Technical Services, Inc., we are a highly motivated value-based organization operating in a nimble environment.

Technical Tools

Field Service TechnicianSkilled Trades & Field Services

About the Role

~1 min read

Performs maintenance on cinema projection equipment, digital signage, sound systems, servers, and power supplies, etc.
Provides demand service for customers; determines and executes a support plan
Tests electronic assembly, components or parts by connecting to various equipment, such as; ohmmeter, voltmeter, ammeter, color meter, resistance bridge, oscilloscope, automatic or computerized test equipment
Examines equipment and assemblies for defects and replaces defective components. Repairs equipment and performs field testing. Resolves firmware and software issues
Directs investigation of customer complaints regarding quality, tolerances, specifications, and delivered condition of products
Records, analyzes, and informs appropriate personnel of production quality, and sales departments of status and disposition of customer complaints and claims utilizing written and electronic reporting
Installs electronic or digital equipment and tests
Records activities in Field Point daily, including but not limited to work description, expenses, hours, labor and travel
Willing to take ownership and take on other duties as assigned
This position requires in and out of market travel up to 70-80% of the time; this position also requires the ability to work weekends, holidays and on call

Requirements

~1 min read

Associate's degree (A. A.) or equivalent from two-year college or technical or equivalent combination of education and experience
Experience with electronics related to the Pro-Av market
Familiarity with computer and networking concepts and architecture
Experience with digital cinema equipment is preferred
Strong attention to detail
Proficient with MS Office
Exceptional customer service skills required
This position requires a valid, state issued driver’s license
This position requires the ability to stand, sit, squat and bend for a period of time
Excellent communication skills, both verbal and written
Comfortable working in a high-stress, face-paced environment with shifting priorities
Excellent time management, organizational, and analytical skills
Self-starter who can find and resolve issues as they are identified
Ability to successfully interface with a wide range of personnel within the organization

Competitive compensation and benefits
A fun environment that fosters energy, creativity and results
Highly collaborative and flexible working environment
High-caliber partnerships and on-going opportunities to work with industry leaders and experts
We invest in, and use, the latest technologies