Customer Success Director

SubBase is the procurement platform built for subcontractors and self-performing general contractors, replacing the chaos of emails, texts, and spreadsheets with a single system for managing material requests, purchase orders, vendor collaboration, and invoice reconciliation. We help construction teams control costs and keep projects moving — and our Enterprise customers are the backbone of that mission.

• 10+ years in Customer Success, Account Management, or a client-facing role at a B2B SaaS company, with at least 1–2 years focused on enterprise or strategic accounts.
• Track record of owning renewals and driving net revenue retention across a portfolio of accounts.
• Comfort managing multi-stakeholder relationships, from field superintendents to VP- and C-level executives.
• Willingness and ability to travel 25–35% of the time, including overnight and multi-day trips.
• Strong project management skills — you can run a complex onboarding or rollout without losing the thread.
• Excellent written and verbal communication; you can translate technical product detail into business value.
• A proactive, ownership mindset — comfortable building process where none exists yet.
• Experience with CRM and CS tooling (e.g., Salesforce, HubSpot, Gainsight, or similar).