IT Support Specialist (Level 2)

US·New Yorkmid

Customer Support SpecialistCustomer

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Quick Summary

Key Responsibilities

Respond to remote and on-site support requests in a timely and professional manner. Troubleshoot complex issues with laptops and workstations. Install, configure,

Requirements Summary

Moderate Troubleshooting: Ability to diagnose and solve more complex hardware and software problems. Operating Systems: In-depth knowledge of various operating systems (Windows, MacOS, Linux (bonus)).

Technical Tools

Customer Support SpecialistCustomer

Hi, We're SugarShot. We're an open rebellion against the IT grain. We do Technology. Differently. Come join us! SugarShot is an information technology company with practice areas in Cybersecurity, IT Support and Professional Services. We are growing quickly, been honored on the Inc. 5000 3 years in a row, and have excellent opportunities for great people who are looking to make a real difference in the market place. Our name is unique, because our story is unique, and so is our future. Come join us! In addition to great pay and benefits we offer a super cool, tech company environment, comprehensive health benefits, 401K.

As a Level 2 Support Specialist, you will handle more complex desktop and workstation issues directly with users in person at the local office in NYC, NY.

This position offers a hybrid work schedule, with the flexibility to work remotely as well as on-site at either the client's office or the company's office, depending on project needs.