Customer Support Representative

Sumitomo Electric Interconnect Products, Inc., a Sumitomo Electric Group company, is looking for a Customer Support Representative role in San Marcos, CA (North San Diego Area). 

The Customer Support Representative’s primary role is to support customers’ immediate questions, concerns, and scheduled (placed) orders, including unassigned accounts. They provide support through direct and indirect contact with the customer and the Sales Service Representative. This person will report to the Sales Operations Administrator.

We ask that staffing firms do not contact us regarding our job listing. 

We are located in San Marcos, CA, and are looking only for local candidates, to perform work on site. Relocation not offered.

Duties include the following (other duties may be assigned): 

• →Send acknowledgements with delivery information to customers after entering the sales order. 
• →Print pickers, file customer purchase orders, acknowledgements, and associated documents daily. 
• →Work with personnel from those departments to ensure the customers’ orders are handled in a timely and efficient manner so that delivery dates are met.
• →Assist with various duties, key accounts, and/or special projects as needed.
• →Respond to all customer inquiries via phone and e-mail, concerning the following areas:
• →Enter orders into JDE and confirm promise date to customer.
• →Provide customers with SEIP Price and Availability as needed and approved by Supervisor or Manager.
• →Expedite customer orders per their request.
• →Research and inform customers regarding their specific returns and/or credits.
• →Provide SEIP customers, their customers, and all other inquiries with samples and literature upon request.
• →Respond to customer complaints professionally and courteously.
• →Provide or refer technical assistance if needed.
• →Use various customer portals to acquire order release data.
• →Send advanced shipping notices as requested by various customers.
• →Coordinate the creation and details of special labeling requirements by various customers as needed.
• →Maintain literature inventory.
• →Maintain and update the Spec Library.
• →Maintain customer contact information.
• →Various other operational functions as needed.
• →Perform tasks accurately and thoroughly.   
• →Demonstrate a positive customer service attitude. 
• →Contribute to “Team Effort” to ensure customers receive their products on time and in excellent condition. 

• While performing the duties of this job, the employee may be occasionally required to bend, twist, and lift up to 50 pounds. 

Pay Range: $29 - $31 per hour, depending on experience

About Sumitomo Electric Interconnect Products, Inc.
Sumitomo Electric Interconnect Products, Inc. (SEIP) was founded in 1985 as a sales and marketing company. The company was originally formed to sell products made by Sumitomo Electric Industries, Ltd. in Japan to North American customers. SEIP is an independent U.S. company and is wholly owned subsidiary of Sumitomo Electric Fine Polymer (SFP). In 1996, SEIP began US production by building a new manufacturing site in San Marcos, CA. SEIP produces, markets, and sells products based upon heat-shrinkable plastics technology. We supply products to a diverse range of customers in a variety of industries. These include the automotive, aerospace, appliance, communications, electronics, medical, and transit industries to name a few.

To learn more about SEIP, please visit https://www.seipusa.com.

About Sumitomo Electric Group
Since the founding of Sumitomo Electric Industries, Ltd. in 1897 with copper wire production, we have developed many new technologies and products through innovative R&D activities based on Sumitomo Electric manufacturing technologies for electric wires and power cables. With more than 350 subsidiaries worldwide, we continue to introduce a wide variety of products that fulfill the expectations of society, in five business fields: Automotive, Information & Communications, Electronics, Environment & Energy, and Industrial Materials. We are a Fortune global 500 company.

To learn more about Sumitomo Electric Group, please visit https://global-sei.com. 

• Bachelor’s degree from an accredited institution.
• Work experience in the heat shrink tubing industry.  
• A multilingual speaker.