Contact Center Member Relationship

United States·Cottage Grove

Other

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Key Responsibilities

Serve members with excellence via phone and video—voice calls and video are your top priority!

Technical Tools

Other

~1 min read

→Serve members with excellence via phone and video—voice calls and video are your top priority!
→Build trust and rapport by understanding members’ needs and recommending products and solutions that strengthen their financial well-being.
→Solve problems creatively and go above and beyond to exceed expectations.
→Take ownership of member situations, follow up as promised, and help us continually improve our service.
→Work collaboratively as part of a dynamic Contact Center team.
→Adapt and respond to changing situations and multiple priorities in a fast-paced work environment.

A passion for service and a knack for building relationships.
Experience in customer service, call centers, or financial environments (minimum two years preferred).
Strong communication skills—both written and verbal.
Ability to multitask and stay organized in a busy setting.
Basic/intermediate Microsoft Office skills and comfort with digital tools.
High school diploma or equivalent required.
Preferred if you speak Spanish fluently

Supportive, inclusive culture—we’re people helping people!
Opportunities for growth, training, and development
Saturday hours required on a rotational basis
Comprehensive benefits package, including:
- Health, dental, and vision insurance
- Retirement savings plan with employer match
- Paid time off and holidays
- Employee wellness programs
- Tuition reimbursement
- Career advancement opportunities

Physical Demands of Position: While performing the duties of this position, the employee is required to sit, stand and walk, use hands and fingers. The employee occasionally must reach above and below shoulder level, and lift/push/pull and /or carry up to 10 pounds.
Environmental/Working Conditions: Works in a typical administrative setting with climate control and appropriate lighting. Travel to branches requires exposure to outdoor and traffic conditions.
Equipment Used: Variety of office equipment (telephone, printer, pc, mobile devices, etc.).
EEO Statement: At Summit Credit Union, we are committed to providing Equal Employment Opportunity regardless of race, color, religion, sex, age, national origin, disability, military and veteran status, sexual orientation, gender identity, marital status or any other characteristic protected by local, state, or federal law. We embrace diversity and believe that inclusion is critical to our success as a credit union. Different makes us better. Employment decisions are made based on qualifications, merit, and business need.