Contact Center Manager, Western Africa West
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Quick Summary
Overview
Location: Lagos, NigeriaAbout The roleThe Contact Center Manager, West Africa will Manage Sun King’s inbound customer service and outbound customer engagement across Nigeria, Togo, Cameroon and Benin.
Technical Tools
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Location: Lagos, Nigeria
About The role
The Contact Center Manager, West Africa will Manage Sun King’s inbound customer service and outbound customer engagement across Nigeria, Togo, Cameroon and Benin. Overseeing around 355 people across in-house teams and outsourced (BPO) partners, you will own the end-to-end customer contact experience across voice, WhatsApp, SMS, email, social media and bots. Success means customers reach the right person (or bot) quickly, have their issue solved the first time, and stay engaged and paying, at a cost per contact that scales as the region grows. The role reports to the Global Customer Service Leader.
About The role
The Contact Center Manager, West Africa will Manage Sun King’s inbound customer service and outbound customer engagement across Nigeria, Togo, Cameroon and Benin. Overseeing around 355 people across in-house teams and outsourced (BPO) partners, you will own the end-to-end customer contact experience across voice, WhatsApp, SMS, email, social media and bots. Success means customers reach the right person (or bot) quickly, have their issue solved the first time, and stay engaged and paying, at a cost per contact that scales as the region grows. The role reports to the Global Customer Service Leader.
Location & Eligibility
Where is the job
Lagos, Nigeria
Hybrid, some on-site time required
Who can apply
NG
About this job
- Who can apply
- Nigeria
- Posted
- Today
Listing Details
- First seen
- November 3, 2026
- Last seen
- November 3, 2026
Posting Health
- Days active
- 0
- Repost count
- 0
- Trust Level
- 58%
- Scored at
- November 3, 2026
Signal breakdown
freshnesssource trustcontent trustemployer trust
External application
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