Quality Assurance, Senior Field Manager

• Lead the development and deployment of strategies to achieve and sustain 100% FPY and Zero Defects across field operations.
• Champion the adoption and execution of ANDON CORD, RCCA/8D, FMEA, and continuous improvement methodologies.
• Serve as the primary field quality lead, driving compliance with company specifications, industry standards, and regulatory requirements.

• Partner with Engineering, Operations, and Installation Partners to identify, prioritize, and eliminate sources of field defects and rework.
• Develop, implement, and monitor measurable quality metrics, including FPY, defect rates, customer satisfaction, and corrective action effectiveness.
• Lead investigations of field failures, customer escalations, and systemic quality issues using structured problem-solving methodologies.
• Conduct regular quality reviews and risk assessments to proactively identify improvement opportunities.

• Evaluate new products, technologies, installation methods, and battery storage solutions to ensure readiness for field implementation.
• Collaborate with Engineering teams to drive design improvements based on field performance data and customer feedback.

• Develop and deliver quality training programs for Field Managers, District Installation Managers (DIMs), Regional Installation Managers (RIMs), installation crews, and installation partners.
• Coach field personnel on quality standards, inspection methods, RCCA processes, FMEA principles, and continuous improvement techniques.
• Foster a culture of quality ownership, accountability, and customer-focused execution across all field organizations.
• Travel to field locations to observe processes, coach teams, perform quality audits, and support critical customer and operational initiatives.
• Maintain a strong field presence to ensure rapid issue resolution and continuous improvement execution.

• Bachelor’s Degree in Mechanical, Industrial, Electrical Engineering, or a related technical discipline required. Master’s Degree preferred.
• Minimum 7 to 10 years of progressively responsible experience in Quality Engineering, Field Operations, Solar or Semiconductor Industry.
• Demonstrated experience in solar energy systems, battery storage systems, power electronics, or renewable energy technologies.
• Strong understanding of UL, NEC, IEC, and applicable industry certification.
• ASQ certifications preferred, including: CQA and CQE.
• Demonstrated knowledge of U.S. Department of Energy guidelines, industry standards, electrical codes, and solar installation best practices.
• Proven track record of improving quality, operational efficiency, customer satisfaction, and field performance metrics.

• Experience implementing and sustaining ISO 9001.
• Strong background working with Design Engineering, Field Operations, Manufacturing, Supplier Quality, and Customer Success organizations.
• Demonstrated success driving First Pass Yield improvements, defect reduction, and operational excellence initiatives.

• Exceptional problem-solving and decision-making skills.
• Proven ability to lead cross-functional teams and organizational change.
• Strong coaching, mentoring, and leadership development capabilities.
• Ability to influence stakeholders at all organizational levels.

• Excellent written, verbal, and presentation skills.
• Ability to communicate technical information effectively to management.
• Strong customer-facing skills and ability to build productive relationships with internal and external stakeholders.

• Demonstrates the highest standards of integrity, and professionalism.
• Results-driven with a strong bias for action and execution.
• Team-oriented who thrives in a fast-paced, high-growth environment.
• Positive, optimistic, and resilient with a continuous improvement mindset.
• Willing to engage at all levels of the organization and lead by example.
• Preferred at SPWR, Orem, UT.

While performing the duties of this job, the employee is regularly required to talk or hear. Regular periods of sitting or standing may be required by this position. In addition, this position requires the ability to occasionally lift office products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.