Leasing and Resident Experience Manager

$62,400.00 - $72,800.00 DOE

What you'll do:  Include but not limited to:

• Develop and execute portfolio-wide leasing strategies to maximize occupancy.
• Monitor leasing traffic, conversion rates, and leasing velocity.
• Analyze market conditions, pricing, concessions, and competitor activity.

• Develop and lead portfolio-wide resident retention initiatives.
• Create standardized renewal campaigns and resident communication strategies.
• Monitor renewal rates and identify opportunities to improve resident retention.

• Oversee the renewal process across all communities.
• Ensure timely renewal outreach and resident communication.
• Monitor lease expirations and renewal conversion rates.

• Provide leasing, resident renewal, and resident service support to communities experiencing a Community Manager vacancy or operating without a Community Manager position.
• Ensure leasing and resident service activity continues without interruption by coordinating prospect and resident communications, tours, application processing, service-request follow-up, move-ins, scheduling, and administrative support as needed.
• Oversee the renewal process during Community Manager vacancies and at communities without a Community Manager position, ensuring timely resident communication and proactive renewal outreach.

• Directly supervise, coach, and develop the Roving Leasing Agent and Resident Services Professional.
• Prioritize assignments and balance workloads based on occupancy needs, resident service priorities, portfolio support requirements, and staffing shortages.
• Establish role-specific performance expectations and measurable goals for leasing, resident service, administrative accuracy, responsiveness, and follow-through.

• Ensure property listings are accurate and optimized across all marketing platforms.
• Review marketing performance and recommend adjustments based on lead source effectiveness.
• Partner with Marketing to improve lead generation and online presence.

• Monitor and analyze portfolio performance metrics, including:
  • Occupancy
  • Pre-leasing
  • Lease conversion rates
  • Renewal percentages
  • Resident turnover
  • Resident satisfaction scores
  • Online reputation metrics
• Prepare and present regular portfolio performance reports to the Regional Vice President and executive leadership.
• Utilize data and trends to develop actionable recommendations and improvement strategies.

• →Directly supervise the Roving Leasing Agent and Resident Services Professional in accordance with company policies and applicable laws.
• →Responsibilities include participating in interviewing and hiring; onboarding and training; planning, prioritizing, and assigning work; setting performance expectations; conducting performance reviews; providing coaching and development; monitoring service quality and administrative accuracy; and addressing complaints and concerns.

• Bachelor's degree in Business Administration, Marketing, Communications, Hospitality, Property Management, or a related field preferred.
• Equivalent combination of education and relevant work experience may be considered in lieu of a degree.
• Minimum of five (5) years of progressive property management, leasing, sales, customer service, or resident experience required.
• Minimum of two (2) years of leadership or supervisory experience preferred.
• Multi-site property management experience preferred.
• Valid driver's license and reliable transportation required.
• Ability to travel regularly between assigned communities.

• A confident, empathetic leader
• An exceptional communicator: written and verbal
• Team player
• A problem solver with sound judgement
• Curious and proactive
• Growth-oriented, detailed and well-organized
• Tech and marketing savvy
• Target and results-driven

We believe people do their best work when they’re supported—personally, professionally, and beyond. Here’s what you can expect as part of our team:

• Competitive compensation and career growth – As our company continues to grow and expand, so do the opportunities for our team.
• Comprehensive Health Benefits – We offer medical, dental, and vision insurance to keep you and your family healthy.
• Tax-Saving Benefits – Take advantage of a Flexible Spending Account (FSA) to manage healthcare and dependent care expenses efficiently.
• Peace of Mind – Company-paid life insurance offers financial protection for you and your loved ones.
• Work Model – Strong support for a  work-life balance while keeping you connected and engaged.
• Time to Recharge – Generous paid vacation, sick leave, and holidays so you can truly unplug and come back refreshed.