Service Desk Analyst

United States·Houstonmid

Customer SupportService Desk Analyst

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Quick Summary

Overview

SunSource and its family of companies represent 270+ locations and 4,000+ employees making up one of North America’s leading value-add industrial distribution companies.

Technical Tools

Customer SupportService Desk Analyst

SunSource and its family of companies represent 270+ locations and 4,000+ employees making up one of North America’s leading value-add industrial distribution companies. We provide customers with products and value-added solutions within Fluid Power, Fluid Process, Fluid Conveyance, Automation, General Industrial Components, and Industrial Repair. www.sun-source.com

Hands on CURRENT 2 to 5 years of experience working in the Helpdesk, supporting large organizations (supporting 3,000 to 4,000 users) as a Level 1 with some level II experience with an associate degree or equivalent.

Steady Job History- (minimum 15 months experience with 1 employer)

Active Directory- Admin Experience is required

Adding new users/computers
Passwords
Deleting users from AD
New hire account set up and de-provisioning experience.

Office 365 Experience- Admin Experience is required

Working knowledge with Teams, One Drive and Share point
Should know how to assign the license and recapture licenses

Setting up new printers/peripherals

Installation/set up

Trouble shoot any issue.
Experience with Print Server

Setting up/troubleshoot Hardware

Experience with installing Software

Experience with 2 factor Authentication, preferably Okta

Setting up
Resetting Password

VPN/Wi-Fi

Setting up VPN/ Wi-Fi

Trouble shoot VPN/Wi-Fi issues

Experience with ServiceDesk, preferably Jira

Open/modify/close Service requests.

Multitasking

Work well under pressure.
Team player/ Work in a Team environment

Equal Opportunity Employer, including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process, please contact recruiting@sunsrce.com to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí). Sun-Source | Privacy Policy