Super39mo ago

Authorization Specialist

United States·PhoenixFull Timemid

OtherAuthorization Specialist

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Overview

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Are you looking to make a difference in people’s lives while directly impacting the growth of a high-caliber startup in Phoenix? Super is looking to add a talented person to our service authorizations team. In this role, you will communicate with customers and service providers through multiple channels including email, phone, and our online platforms; and will serve as the point person for our customers and service provider network.

Review contractor estimates, inspection reports, and prior invoices to make proper claim coverage decisions based on multiple subscription products.

Determine appropriate reserves/limits and settlement values in accordance with standard practice guidelines.

Respond in a timely manner to customer inquiries electronically or by phone

Proactively reach out to customers to bolster high levels of satisfaction and engagement

Work closely with cross functional teams including sales, purchasing and field ops

Interact directly with customers and service providers with respect to ongoing warranty claims and service.

Help identify opportunities for improvement within team processes and system capabilities. Process cash-settlement offers, contractor dispatch requests, enforce contractor pricing agreements, and communicate claim information to homeowners.

Respond to inbound calls, chat interactions, voice messages, and internal review requests in a timely and professional manner.

Handle assigned claims accurately while meeting our service level agreements.

Handle and perform multiple tasks throughout the workday

High School Diploma

Coachable, adaptable, self motivated, and a team player who thrives in a collaborative environment

Excellent time-management skills and ability to prioritize workload

Strong critical thinking skills and attention to detail

Exceptional Customer Service, Communication, and Organizational skills

Excellent listening, verbal, and written communication skills are essential

Plumbing, HVAC, and Appliance knowledge are preferred

At least 2 - 4 years in customer service

Autonomous problem-solving skills