Superside
Superside1mo ago

Account Director

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OtherAccount DirectorPayer Engagement Account Director Market Access 4606
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Quick Summary

Overview

Superside is hiring an Account Director to lead and grow a portfolio of strategically important enterprise customers. You’ll own the full customer lifecycle, from pre-sale scoping through delivery,

Technical Tools
OtherAccount DirectorPayer Engagement Account Director Market Access 4606

Superside is hiring an Account Director to lead and grow a portfolio of strategically important enterprise customers. You’ll own the full customer lifecycle, from pre-sale scoping through delivery, renewal, and expansion, ensuring customers see Superside as a long-term creative partner.


This role sits at the intersection of customer strategy, commercial growth, and delivery. You’ll lead cross-functional teams, manage senior stakeholders, and drive retention, expansion, and high-quality delivery across complex accounts.

  • Own the end-to-end relationship for 5–10 enterprise customers, driving retention, expansion, and executive trust.
  • Develop and execute account growth strategies, identifying upgrade and expansion opportunities.
  • Lead renewals and commercial negotiations in partnership with leadership.
  • Build strong relationships with senior stakeholders and procurement teams.
  • Translate customer goals into scalable creative programs and solutions.
  • Partner with Project Managers and Producers to ensure seamless delivery across workstreams.
  • Act as the senior escalation point, resolving issues quickly and maintaining customer confidence.
  • Monitor account health, burn rates, and pacing to ensure performance and profitability.
  • Develop ROI-driven business cases that demonstrate the value of Superside’s model.
  • Identify opportunities to leverage AI and automation to improve customer outcomes.
  • Coach and develop PMs and Producers to raise the bar on delivery and customer management.
  • Partner with Creative, Product, and Operations to align on resourcing and execution.
  • 5–10+ years of experience in account management or client services in creative, marketing, or digital environments.
  • Proven track record of managing and growing enterprise or high-value global accounts.
  • 3–5+ years in an account leadership role (e.g., Senior Account Manager, Group Account Manager, or equivalent).
  • Strong commercial acumen with ownership of revenue, retention, and growth targets.
  • Experience working with enterprise, SaaS, D2C, or B2B clients.
  • Proven ability to manage senior stakeholders and navigate complex organizations.
  • Experience leading and developing cross-functional teams.
  • Strong operational mindset with the ability to scale delivery while maintaining quality.
  • Ability to translate business objectives into actionable programs and outcomes.
  • Excellent communication skills with a structured, solution-oriented approach.

    • Listing Details

    Posted
    February 25, 2026
    First seen
    March 26, 2026
    Last seen
    April 21, 2026

    Posting Health

    Days active
    26
    Repost count
    0
    Trust Level
    39%
    Scored at
    April 21, 2026

    Signal breakdown

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    Superside
    Superside
    lever

    Frictionless design for growing businesses. Dedicated team of top designers, fast turnarounds & magical DesignOps tech.

    Employees
    750
    Founded
    2015
    Domain
    superside.com
    Jobs
    View 20 jobs
    View company profile

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