Customer Service Representative

The core responsibilities of this role include:Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

• Position:1st Shift Customer Service Rep
• Shift:6:00am-4:30pm, Monday-Thursday
• Pay:$20.50 per hour.

In addition to the general job description below, the ideal candidate will also have the following skills: Customer Service and Attention to Detail

Role Purpose:

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities:

• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Perform other duties as assigned.

Required Education and Experience:

• High School Diploma or Equivalent
• 0-12 months of system, data entry or reporting experience
• 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.