Operations Clerk

This req is for Operations Clerk for Returns

Position: Operations Clerk

Shift: First Shift

Schedule: Wednesday - Saturday 5:00am-3:30pm

Pay: $20.75

Key Responsibilities

RGA & Claims Processing

• Process Return Goods Authorizations (RGAs) using SAP (VL01N).
• Post return claims received without purchase orders from SLOC 5599 using SAP transaction ZMVB (Reason Code: Returns).
• Research and validate claim orders against sales orders using SAP transaction VA05.
• Ensure accuracy and completeness of all return-related documentation.

Customer Communication

• Manage daily email correspondence with customers regarding:
• RGA inquiries
• Claim discrepancies
• Past-due claims requiring processing
• Utilize the AOS directory and shared drive resources for customer contact and tracking.

Warehouse & Receiving Operations

• Receive and unload scheduled live loads associated with approved RGAs only.
• Verify shipments against documentation including Bills of Lading (BOLs) and RGA paperwork.
• Monitor daily pallet intake and report when counts exceed 30 skids per shift.

Discrepancy Resolution

• Communicate promptly with Customer Service Representatives (CSRs) and supervisors regarding:
• BOL discrepancies
• Skid count inconsistencies
• Unscheduled deliveries
• Any receiving or documentation issues

Housekeeping & Compliance

• Complete daily housekeeping tasks prior to end of shift.
• Maintain an organized and safe work environment in accordance with operational standards

Be part of the world’s largest logistics company!  DHL Supply Chain has been certified as a Great Place to Work® in the US and Canada! Our excellent benefits packages includes:

- Affordable medical, dental, and vision coverage available beginning on your 30th day

- PTO program for all associates, including paid holidays and vacation

- 401(k) with generous company match

- Tuition reimbursement program

- Excellent training and career advancement opportunities

Grow your skills. Shape your world.

Role Purpose:

Provide clerical and administrative support to the assigned location

Key Accountabilities:

• Codes delivery manifests and prepares billing.
• Compiles statistical information from manifest data and prepares related report.
• Inputs delivery information into computer.
• Assists with dispatching as needed.
• Handles owner/operator settlement problems.
• Contacts customers to confirm delivery details.
• Checks postponements and cancellations against delivery manifest.
• Prepares purchase orders for signature.
• Answers telephones.
• Types correspondence for department managers.
• Maintains the department files.

Required Education and Experience:

• 1-2 years related experience
• High School Diploma or Equivalent, preferred

Our Organization is an equal opportunity employer.

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