Operations Supervisor - Distribution

• →Support and maintain the site's Quality Management System (QMS).
• →Ensure compliance with DHL procedures, customer requirements, and regulatory standards.

Audits and Compliance

• →Coordinate and support internal audits, customer audits, and third-party/regulatory audits.
• →Conduct quality self-assessments and compliance reviews.

Quality Metrics and Reporting

• →Track, monitor, and report site quality KPIs.
• →Analyze quality data to identify trends and improvement opportunities.

Operational Quality Control

• →Perform inspections, process audits, Gemba walks, and standards confirmations.
• →Investigate quality issues, inventory discrepancies, shipping errors, and customer

Leadership and Team Development

• →Supervise and coach QA Technicians and quality associates.
• →Conduct performance reviews and training.

Customer Relationship Management

• →Serve as a point of contact for customer quality concerns and initiatives.
• →Participate in customer meetings and business reviews.

Training and Process Improvement

• →Ensure associates are trained on SOPs, work instructions, and compliance requirements.
• →Lead continuous improvement projects using Lean, Six Sigma, or DHL First Choice methodologies.

WMS 

• →Manhattan 

The Operations Supervisor role has a national salary range of $62,500 - $70,000.

For roles in California the range is $70,304 - $82,000 and for roles in Washington the range is $80,169 - $82,000.

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, 401K and a generous PTO policy.