SDS RX Director of Lightspeed Operations

• Oversee daily city-wide delivery operations, including foot messenger, and same-day delivery services.
• Ensure achievement of service-level agreements (SLAs), delivery commitments, and customer expectations.
• Monitor delivery productivity, route efficiency, service quality, and operational performance.
• Develop contingency plans for peak volume periods, severe weather, traffic disruptions, and emergency situations.

• Lead, mentor, and develop a team of Operations management team 
• Foster a culture of accountability, safety, customer focus, and continuous improvement.
• Establish workforce planning strategies to ensure adequate staffing and resource utilization.
• Create succession plans and talent development programs.

• Manage full P&L responsibility for the last-mile delivery operation.
• Develop annual operating budgets and strategic business plans.
• Monitor labor costs, transportation expenses, technology investments, and operational profitability.
• Identify and execute cost-reduction initiatives without compromising service quality.

• Develop and maintain executive-level relationships with key customers.
• Participate in contract negotiations, business reviews, and service improvement initiatives.
• Address escalated customer concerns and implement corrective actions.
• Partner with sales teams to support customer acquisition and retention efforts.

• Ensure compliance with local, state, and federal regulations.
• Promote and maintain a strong safety culture throughout the organization.
• Oversee risk management programs, incident investigations, and corrective action processes.
• Ensure compliance with labor regulations and company policies.

• Establish key performance indicators (KPIs) and operational scorecards.
• Analyze operational data to identify trends and improvement opportunities.
• Aid in continuous improvement initiatives.
• Drive measurable improvements in productivity, quality, service, and profitability.

• Bachelor’s degree or equivalent experience, required
• MBA or equivalent, preferred
• 7+ years of experience within supply chain, required
• Experience as a management consultant or in a strategic role within a supply chain function, preferred
• 10+ years of progressive leadership experience in logistics, transportation, courier services, last-mile delivery, or supply chain operations, preferred
• 5+ years leading large-scale urban delivery operations, required
• Experience high-volume delivery networks, required
• Proven success managing large frontline workforces and leadership teams, required
• Demonstrated P&L management experience, required

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.

Our Organization is an equal opportunity employer.