Senior Director Operations

The Senior Director, EDGE, provides strategic leadership for technology pursuit, solution development, and implementation readiness activities. This role oversees the EDGE organization, including Pursuit Operations Directors, Implementation General Managers, sector dedicated Project Managers, and Technical Services resources, ensuring the development of innovative, executable, and financially sound customer solutions. Partnering closely with Business Development and cross-functional teams, the Senior Director leads operational strategy, solution development, proposal creation, and customer engagement activities throughout the pursuit lifecycle. The role is accountable for ensuring seamless transition of awarded business into implementation and operations, preserving solution integrity from concept through execution.

This position requires deep expertise in supply chain operations, automation, engineering, solution development, and customer-facing presentations, along with a passion for operational excellence and execution. Travel is expected to be approximately 50-80%.

• →Lead and develop the EDGE organization, providing strategic direction and oversight for Pursuit Operations Directors, Implementation General Managers, Project Managers, and Technical Services resources.
• →Partner with Business Development and functional leaders to develop winning pursuit strategies, customer proposals, and operational solutions.
• →Ensure solutions are innovative, executable, scalable, and financially sound while aligning with customer requirements and DHL operational standards.
• →Lead customer-facing solution workshops, presentations, site visits, and executive discussions throughout the pursuit process.
• →Drive automation, engineering, continuous improvement, and operational best practices within solution development activities.
• →Provide governance and oversight across the pursuit lifecycle, ensuring clear ownership, risk management, and resource alignment.
• →Ensure successful transition of awarded business into implementation through assignment and leadership of implementation resources and teams.
• →Maintain solution continuity and accountability from concept development through operational launch.
• →Establish and standardize methodologies, tools, and best practices for solution development, implementation readiness, and pursuit execution.
• →Develop organizational capability, mentor future leaders, and foster a culture of accountability, innovation, and execution excellence.
• →Serve as the senior operational representative during customer pursuits, constructively challenging assumptions and ensuring operational feasibility of proposed solutions.
• →Drive business growth by delivering solutions that balance customer value, operational excellence, and financial performance.

We’re looking for a Senior Operations Director to lead multiple distribution centers – each with individual customers who have their own sets of requirements. You’ll cultivate customer relationships, becoming an extension of their business and enabling DHL Supply Chain to play an required role in their success. You’ll be held to very high standards – because our company has set a very high standard in our industry.

• Bachelor's degree or equivalent experience, required

• 3-5 years logistics industry experience, required

• 9-10 years of management experience, required

• Experience in customer contract management preferred

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.

Our Organization is an equal opportunity employer.