Outbound Supervisor (OH)

At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.

We are looking for an Outbound Supervisor to join our growing OH Fulfillment Center network. This individual will report into our Outbound Manager and oversee daily picking, packing, and shipping operations to ensure customer orders are processed accurately, safely, and on time. This role will lead and support our Outbound associates, coordinate staffing and workflow based on order volume, and help resolve operational challenges related to automation, warehouse management systems, carriers, and customer orders. Working closely with fulfillment leadership, Customer Service, and other cross-functional partners, this individual will identify opportunities for process improvements, drive operational efficiency, and support departmental performance goals. If you’re passionate about fulfillment operations, enjoy leading and developing teams, and are excited to improve processes that help deliver a seamless customer experience, we’d love to hear from you!

• →​​Oversee daily picking and packing operations to ensure all orders are picked, packed, and shipped accurately, safely, and on time
• →​​Wave orders, assign associates to picking and packing stations, and move labor between pick, pack, and ship throughout the shift to balance workload and meet volume.
• →​​Build and execute shift labor plans using volume forecasts, adjusting staffing by area as conditions change
• →​​Oversee AMR-assisted picking operations: enforce AMR safety zones and e-stop procedures, monitor fleet performance, and resolve common faults, escalating to Maintenance, IT, or the vendor when required
• →​​Troubleshoot WMS and system issues (stuck orders, wave or batch errors, short picks, label reprints) and partner with systems teams to resolve recurring problems
• →​​Coordinate carrier pick-ups and complete end-of-day close and manifesting, escalating late or missed trucks
• →​​Serve as the Outbound point of contact for Customer Service on expedites, customer-specific requirements, and order escalations
• →​​Monitor and maintain packing supply inventory, ensuring timely ordering and availability
• →​​Track individual/team KPIs (UPH/LPH, DPMO, order accuracy), monitor productivity, and provide regular coaching and feedback
• →​​Ensure team members are trained on operational, safety, automation, and organizational processes by partnering with the Training Team
• →​​Conduct bi-monthly one-on-ones with team members to build rapport, review progress, and support growth
• →​​Address personnel/performance issues promptly, ensure timecards and time-off requests are accurate, and maintain required documentation in the HRM system
• →​​Participate in HR leadership meetings, provide updates, and align with departmental goals
• →​​Maintain site hygiene and 5S standards, implement continuous improvement initiatives, and execute projects assigned by the Outbound Manager
• →​​Model professionalism, accountability, and company values in all interactions and decisions

• High school diploma or GED equivalent
• 2+ years of leadership experience in a fulfillment, warehouse, or distribution environment
• ​​Fundamental understanding of inventory, supply chain, and logistics concepts​
• ​​Proficiency with Microsoft Office applications (especially Word, Outlook, and Excel)​
• ​​Strong problem-solving and time management skills, with high attention to detail and effective verbal and written communication skills
• ​​Ability to work independently, multitask, and follow standard processes/procedures
• ​​Comfort learning and using technology, including WMS, RF/handheld devices, and automated material handling systems​
• Ability to push and pull objects up to 60 pounds of force independently
  • Employees are expected to seek help or use appropriate equipment to ensure safety for any task involving pushing or pulling that exceeds 60 pounds
• Ability to stand and walk for up to 8-10 hours and up to 20,000 steps per day

• Associates degree in Supply Chain, Logistics Administration, or a related field
• Prior supervisory or team lead experience in a warehouse/distribution environment, ideally across picking and packing
• Experience working alongside AMRs, goods-to-person, or other warehouse automation, including basic troubleshooting and escalation
• Experience using a WMS to manage waves, order exceptions, and carrier manifesting
• Familiarity with labor planning and performance metrics such as UPH/LPH and DPMO
• Familiarity with Lean and 5S principles
• Familiarity with safety standards and OSHA compliance in warehouse operations