Senior Manager, User Experience

At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.

We are looking for a Senior Manager, User Experience (UX) to join our Customer Experience Team. This individual will report into our Director of Customer Experience, and will elevate how design decisions connect to customer research and measurable business outcomes. This individual will be responsible for leading and growing a team of UX Designers, ensuring design work is grounded in research rather than intuition, and serving as the primary voice for UX in executive-level conversations. This is a hands-on leadership role for someone who can both direct a team and personally advocate for the customer in the room where decisions get made.

This remote position is open to individuals who live in, or are open to relocating to, the following states: Arizona, Delaware, Florida, Georgia, Kentucky, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington.

This position requires travel to our headquarters in Melville, NY 6 times per year for internal meetings and team building activities. We reimburse reasonable and necessary travel expenses, and you’re also welcome to work on-site anytime beyond these visits – our doors are always open.

• →Lead, mentor, and grow a team of UX designers, setting standards for craft, rigor, and consistency across projects
• →Establish and enforce a research-informed design process: every major design decision should trace back to a customer insight, usability finding, or behavioral data point
• →Partner closely with Customer Research to translate findings (usability testing, surveys, session data, voice-of-customer) into actionable design direction
• →Own UX best practices and design standards across the org, including accessibility, information architecture, and interaction design patterns for our e-commerce and app experiences
• →Represent UX work and rationale directly to executive and senior leadership, translating design decisions into business terms (conversion, retention, engagement)
• →Collaborate cross-functionally with Marketing, Merchandising, and IT to ensure design solutions align with broader marketing and product strategy
• →Build a repeatable framework for prioritizing UX initiatives based on customer impact and business value
• →Manage stakeholder expectations and timelines across multiple concurrent design workstreams
• →Champion the thoughtful integration of AI-driven tools and solutions within the UX team, identifying opportunities to enhance design workflows and drive innovation across the customer journey

• Experience with large, attribute-heavy product catalogs; B2B or trade/distribution industry experience is a plus
• Familiarity with analytics platforms (e.g.: Amplitude or similar)

Additional Details: 

• Remote employees are expected to work in a distraction-free environment. Personal devices, background noise, and other distractions should be kept to a minimum to avoid disrupting virtual meetings or business operations.
• Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas.
• SupplyHouse.com is an Equal Opportunity Employer. We welcome and encourage individuals of all backgrounds, experiences, and perspectives to apply. Employment decisions are based on qualifications, merit, and business needs.
• To ensure fairness and trust in our hiring process, we ask that all application materials, assessments, and interview responses reflect your own thinking and perspective. You may use AI tools to assist in preparing your responses, as long as this use is clearly disclosed and you can speak authentically to your ideas and work. Our focus is on honesty, judgment, and how you approach problem-solving. We appreciate your transparency and look forward to learning more about your skills.
• We are committed to providing a safe and secure work environment and conduct thorough background checks on all potential employees in accordance with applicable laws and regulations.
• All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain.