Training Supervisor

At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.

We are looking for a new [(ALTERNATIVE) JOB TITLE] (or [JOB TITLE] as we call it!) to join our growing [TEAM NAME] Team and Fulfillment Center network. This individual will report into our [HIRING MANAGER TITLE] and … If you …, we’d love to hear from you!

• →Design, implement, and evaluate effective onboarding, upskilling, and compliance training programs aligned with organizational goals
• →Coordinate and deliver training for new hires and re-training for existing team members to ensure SOPs are followed and observed
• →Participate in new hire orientation, reinforcing workplace safety methods and introducing company processes, and performance expectations
• →Manage all instructor-led training and facilitate new hire roundtables and train-the-trainer sessions
• →Develop and distribute surveys, interviews, and questionnaires; facilitate the creation of interactive training content and assessments
• →Conduct regular training needs assessments to identify skill gaps across departments
• →Lead collaborative meetings with leadership to determine training needs and develop an administration process
• →Contribute recommendations for continuous learning and development needs; identify enhancements to current training curriculum to generate higher productivity, accuracy and safety
• →Crosstrain in various fulfillment center departments to perform multiple distribution-related functions and ensure well-rounded program design
• →Develop and maintain training documentation and records to track training compliance and implementation of best practices
• →Ensure all training materials, SOPs, and online resources are accurate and up-to-date
• →Monitor and track employee progress throughout the training lifecycle; analyze feedback and measure the effectiveness of training modules
• →Lead informational meetings to prepare and educate team members on new processes and procedures
• →Immediately address all personnel and performance-related incidents that arise
• →Coordinate with other departments on processes and procedures to align on communication and best practices
• →Attend and participate in site Leadership meetings
• →Lead by example and maintain professional standards in the workplace at all times

• High school diploma or GED equivalent
• Ability to push and pull objects up to 60 pounds of force independently
  • Employees are expected to seek help or use appropriate equipment to ensure safety for any task involving pushing or pulling that exceeds 60 pounds
• Ability to stand and walk for up to 8-10 hours and up to 20,000 steps per day
• 2-4 years of experience in instructional design, corporate training, or a supervisory/leadership role in a fulfillment, warehouse, or distribution environment
• Proven experience overseeing daily operations, delegating tasks, and ensuring adherence to productivity and quality standards
• Demonstrated ability to train, coach, and develop associates to achieve departmental goals
• Working knowledge of warehouse management systems (WMS), RF scanners, and standard operating procedures
• Strong understanding of safety practices and ability to promote a safe and compliant work environment
• Fundamental understanding of inventory, supply chain, and logistics concepts
• Proficiency with Microsoft Office applications (Word, Outlook, and Excel)
• Strong problem-solving and time management skills; strong attention to detail
• Superior verbal and written communication skills
• Ability to work independently, multitask, and follow process and standard procedures