(English C1) Customer Support Consultant (LATAM, remote)

Brazil·São PauloRemoteContractmid

OtherConsultant

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Key Responsibilities

Deliver outstanding customer support via chat and calls; Assisting customers with questions related to billing, "how-to-use",

Technical Tools

OtherConsultant

~1 min read

→Deliver outstanding customer support via chat and calls;
→Assisting customers with questions related to billing, "how-to-use", technical issues and bugs;
→Responding to customer inquiries in accordance with established service level agreements and follow precise procedures;
→Explain platform features, policies, and expectations while providing key context to ensure quick solutions;
→Escalate complex or high-priority issues to the appropriate internal team when needed;
→Conduct research when information is missing and proactively look for solutions.

~1 min read

Excellent English skills (C1 for both spoken and written);
At least 1 year of experience in a customer support role;
Experience providing customer support via phone calls and chat;
Experience performing effectively in a fast-paced, high-volume environment.
Strong problem-solving and adaptability skills;
The ability to communicate clearly, professionally and empathetically with customers;
A customer-focused mindset with a commitment to delivering a positive support experience;
Commitment to delivering high-quality customer service and meeting performance targets;
Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).