Process and Quality Coordinator

Position:                         Process & Quality Coordinator

Employment Type:     Full-time

Employment Class:    Hourly, Non-Exempt

Supervisor:                   Production Center Manager

Job Summary

The Process & Quality Coordinator is responsible for improving packing processes and ensuring high levels of order accuracy within the Production Center. This role focuses on identifying process gaps, driving standard work, and partnering with operations teams to deliver consistent, high-quality output. The coordinator plays a key role in reducing errors, improving efficiency, and enhancing the overall customer experience.

Duties/Responsibilities

• Evaluate current packing and fulfillment processes to identify inefficiencies and error risks and train team members on best practices.
• Lead implementation of process improvements that increase accuracy and consistency.
• Develop, document, and maintain standard work procedures.
• Collaborate with supervisors and team leads to ensure processes are practical and followed consistently.
• Work closely with Sales, Assembly, Team Production Floor Supervisor, and Shipping teams to align processes.
• Implement corrective actions to reduce repeat issues.
• Conduct periodic audits of packing and shipping processes.
• Reinforce quality expectations through daily interaction and coaching.
• Support onboarding of new employees in packing and fulfillment processes.
• Serve as a resource for troubleshooting quality or process concerns.
• Work closely with production, warehouse, and shipping teams to align processes.
• Partner with leadership to prioritize improvement initiatives.
• Communicate trends, issues, and recommendations clearly and proactively.
• Use data to identify trends and drive improvements.
• Support continuous improvement initiatives across the Production Center.

Supervisory Responsibilities

This supervisory role includes direct responsibility for Level I
picking team members and, in practice, leadership and support for all Production Center Team Members.

Other Duties

The position will have other duties not specifically defined above that are essential for the overall success of SurePoint Ag.

Being a member of the SurePoint Ag Team

In addition to the specific duties detailed above, you are expected to provide support and assistance in achieving the overall goals and objectives of SurePoint Ag through collaboration, teamwork and communication.

Required Skills/Abilities

• Motivated Self-starter with a great work ethic that will stay on task
• Strong organization & analytical skills
• Ability to gain knowledge through experiential learning
• Excellent communication & people skills
• Strong working relationships with other SurePoint Departments and suppliers
• Problem-solver— Ability to evaluate a situation, determine possible solutions, and implement the solution determined to be the best course of action
• Embrace a dynamic and constantly changing workplace

Location

This position will be located at SurePoint Ag Systems in Atwood, KS.