Branch Services Manager

Summary:

This position is responsible for the operations oversight of their assigned branch. Responsible for ensuring all functions performed on the teller line are compliant and adhere to regulations and company procedures. Responsible for staffing, scheduling and managing Tellers within a branch location(s). Perform daily Teller functions, assisting customers with their banking needs. Consults with the Market Manager to implement sales activities to obtain an acceptable level of Teller referrals.

Qualifications:

Education: High school diploma or general education (GED).

Licenses/Certifications: None.

Experience: Two years of related banking experience and/or training; one year of prior supervisory experience. Thorough knowledge of branch operations and regulations. Or equivalent combination of education and experience.

Essential Functions:

A: Job Specific:

• Manage front line staff members in all areas of teller operations and duties. Assign duties and monitor performance.
• Operate a teller terminal. Wait on customers, perform transactions, answer questions and resolve customer complaints.
• Responsible for monitoring and reporting issues as it relates to the physical security of the Branch and ensuring all branch security systems are functional (camera angles are correct, images are clear, playback functionality is working, etc.), tested as required and adequately maintained. Train all branch personnel on the proper safety/security protocol. Maintain accurate information on branch staff and explicit robbery procedures.
• Schedule Tellers to ensure proper staffing levels are maintained.
• Maintain cashbooks, audit logs, compliance documents, procedural manuals and communication logs.
• Authorize transactions and exceptions that are outside the guidelines of teller. Answer questions and provide direction to staff members.
• Implement policies and procedures as directed by the Operations Manager. Train staff members, monitor compliance and correct discrepancies within the branch.
• Work closely with Market Manager to achieve branch sales goals. Log and monitor referrals, assist in the implementation of sales campaigns and activities. Motivate staff to achieve referral goals when assigned.
• Conduct group meetings as necessary to communicate changes and expectations.
• Work with Human Resources to ensure each employee completes annual training.
• Mentor individual team members. Work with Human Resources to identify performance issues, define expectations and develop performance plans. Write and present performance evaluations with the direction of the Human Resources Manager and Operations Manager.
• Initiate corrective action of employees as directed by the Human Resources Manager and Operations Manager when circumstances warrant such action.
• Exercise initiative to resolve issues quickly with minimal impact to the employees, customers and bank.

Knowledge/Skills/Abilities:

• The ability to communicate effectively and clearly, both in verbal and written communications.
• Excellent interpersonal skills.
• Strong knowledge of the business area that is being supported.
• Self-directed and motivated.
• The ability to manage multiple tasks.
• Ability to add, subtract, multiply, and divide all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Sutton Bank is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or protected veteran status.