Client Service Representative, Erie, Pennsylvania

United States·Glenwood Pet Hospital - ErieNormalmid

Customer SupportCustomer Service Representative

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Quick Summary

Requirements Summary

Our employment package includes paid time off, paid holidays, medical, dental and vision insurance, pet care discounts, 401K with a true ma

Technical Tools

Customer SupportCustomer Service Representative

Provide high quality customer service that meets or exceeds the expectations of our clients while supporting the doctors and support staff.
� Manage the front desk by greeting clients, checking patients in/out, scheduling rechecks and signing visitors and vendors in.

Responsibilities

~1 min read

→ Manage the front desk by greeting clients, checking patients in/out, scheduling rechecks and signing visitors and vendors in.
→Know vaccination protocol and common veterinary terms.
→Oversee the clinic flow.
→Manage and assist client in the euthanasia paperwork and aftercare process.
→Discuss payment choices with clients.
→Assist with daily administrative duties such as responding to client texts and emails, emailing medical records, processing medication requests, distribute daily mail and client/doctor correspondence.
→Maintain knowledge of extension numbers to reach employees throughout the network.
→Assist in emergency situations by expediting calls to triage staff members.
→Perform other job duties as assigned.

Requirements

~1 min read

High School Diploma or equivalent required.
Previous experience in client services.
At least 1 year working within a VETERINARY FIELD is required.
Must be computer literate; basic computer skills with ability to navigate new software.
Excellent communication skills.
Ability to multi-task.
Ability to work well within a team environment.

What We Offer

~1 min read

Our employment package includes paid time off, paid holidays, medical, dental and vision insurance, pet care discounts, 401K with a true match up to 4%, and more.

Glenwood Pet Hospital, part of the Suveto network of hospitals, is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.