International Strategic Customer Success Manager

Swan is Europe’s embedded banking specialist. We empower software companies to embed banking features like accounts, cards, and payments directly into their products, under their own brand.Swan processes over €1.5 billion in monthly transactions for more than 150 companies—like Pennylane, Indy, Agicap, Libeo, and Lucca. Founded in 2019, the company has received growth capital from leading investors such as Lakestar, Accel, Creandum, Bpifrance and Eight Roads. Swan is a principal member of Mastercard and a licensed financial institution, regulated by the French banking authority (ACPR).

Many software companies already serve small businesses incredibly well: helping them send invoices, run payroll, manage inventory, and more. They’re on a mission to become the central hub for managing every aspect of business life.

But when it comes to financial workflows, there’s still a gap. Too many critical tasks like managing cash flow, tracking payments, or reconciling accounts happen outside the software, across spreadsheets, email threads, banking portals.

It’s a missed opportunity. Business software shouldn’t just record financial activity — it should run it.

Swan is looking for a Partner Success Manager to join our International Partner Management team. You can work from our Paris office (with a hybrid setup of up to 2 remote days per week) or remotely from Belgium or the Netherlands.

Our mission is to provide a flawless, end-to-end partner experience. We are all about partner obsession and making sure Swan delivers the smoothest, most elegant embedded banking experience on the market.

As a Partner Success Manager, you will manage a portfolio of partners throughout their journey with Swan and own daily project-run on this portfolio. You will be their dedicated project point of contact, a trusted advisor on Swan's operations and processes, and an internal advocate ensuring every partnership runs at its full potential. Under the supervision of a Country Lead, you will work closely together to ensure seamless alignment between operational success and commercial growth.

✨ Your mission

Your primary mission is to ensure our partners are operationally successful with Swan - from the moment they go live to full product adoption and beyond. You own the operational run with your partners, and act as the bridge between our partners' project teams and Swan's internal organization, driving satisfaction, reducing friction, and building long-lasting relationships.

Concretely, you will:

• Support new partners onboarding in implementing their operations, in particular through partner teams training

• Ensure live partners run smoothly and are able to operate autonomously

• Foster strong, trust-based relationships with partner project teams

• Identify and proactively address operational challenges before they become issues

• Own operational process improvements identified with your partners
  

✨ Main tasks

• Own a portfolio of partners; serve as their dedicated point of contact for day-to-day topics - project management, processes, operational issues, KPI reviews

• Run regular calls and meetings: tackle open items, review performance, align on priorities

• Be responsible for providing timely and helpful responses to their inquiries and requests - understand their situation, find the right solution, close the loop

• Run structured portfolio reviews, to assess operational performance, surface bottlenecks, and validate improvement roadmaps

• Act as an escalation point for operational issues; coordinate cross-functionally with Support, Compliance, and KYC to drive fast resolution

• Spot recurring pain points and push for systemic fixes - not just one-off patches

• Report on portfolio health to leadership with clear trends and concrete action plans

• Lead partner onboarding from an operational standpoint, ensuring a smooth go-live and fast path to full autonomy

• Design and deliver training sessions for partner teams: support workflows, KYC processes, escalation paths, day-to-day operations

• Work with Documentation, Support, and KYC to keep partner-facing resources sharp and up to date

• Certify partner teams on Swan processes and run refresher sessions for new processes & operational configuration

• Know your partners' business: monitor key metrics, read the signals, and initiate action plans before anyone asks

• Identify adoption gaps or expansion opportunities in your portfolio and flag them to the KAM team

• Work cross-functionally to shape Swan's solutions around your partners' real needs

• We're looking for commercial instincts - an understanding that operational success and revenue growth are linked. 

✨ Your team 

You will join the International Partner Management team, part of Swan's Business department. The team is composed of International Partner Success Managers, working in tandem with Country Leads on their portfolio. Together, we cover the full partner lifecycle from signature to maturity. We operate with high autonomy, a strong bias for action, and a genuine obsession for our partners' satisfaction.

✨ You’re a great match if:

• You have 3–6 years of experience managing a small portfolio of medium-to-high-touch partners or accounts in a Partner Success, Customer Success, Account Management, or Operations role.

• You are fluent in English and ideally speak Dutch or French. Dutch is strongly preferred for this role.

• You are naturally curious and analytical, with the ability to navigate complex products and operational processes by digging deep to understand root causes.

• You take end-to-end ownership, driving issues to resolution while coordinating effectively with internal teams (Product, Engineering, Support) and external stakeholders.

• You are highly organized and data-driven, able to prioritize effectively, anticipate risks, and make informed decisions in a fast-paced environment.

• You demonstrate strong business acumen, stakeholder management, and communication skills, allowing you to build trusted relationships and identify opportunities to drive partner success.

• You continuously look for ways to improve processes, challenge the status quo, and scale operations.

• Our ideal teammate: Empathetic. Skilled. Frank. We love to challenge each other, and we leave our egos at the door.

It’s okay if you don’t tick all the boxes — don’t let imposter syndrome prevent you from applying! 🙌 

Swan is committed to providing a caring work environment for all employees, regardless of age, sex, disability, sexual orientation, race, religion, or belief.

When it comes to recruitment, we’re interested in your work experience, skills, and overall personality. Because diversity makes the workplace stronger and is necessary for Swan’s success, we are intensifying efforts to incorporate concrete actions to help us improve in this area.

Swan’s core values guide our actions daily. Individually, they may seem obvious, but together, they form a unique culture.

Simplicity: Leonardo Da Vinci said: “simplicity is the ultimate sophistication.” If something's convoluted or confusing, we work extra hard to break it down. - Making complex things simple is what we do.

Long Term: We always play the long game, whether it's to support our partners in their growth journey, or make tangible commitments to climate action.

Excellence: We are a team of experts who consistently go all out to create pixel-perfect banking services and exceed our partners' expectations— whatever it takes.

Be Human: We believe in the power of kindness and the importance of acting with integrity. But embracing our humanity extends beyond interpersonal interactions, it means caring about greater issues that affect our planet.

You can find out more about our culture.

• A 30-min call with our Talent Acquisition Manager, Héloïse, to get to know you, understand your career expectations and answer your questions

• A 1-hour interview with one of our International Partner Success Manager (visio)

• A home case study followed by 1-hour presentation with an International Partner Success Manager and a Product Integration Manager (visio)

• A 1-hour interview with Julio, VP of Sales and International (visio or on-site)

• 2-3 reference checks