Senior Quality Assurance Specialist- Remote (DC, MD, VA- Locals only)

Swingtech delivers innovative Information Technology and Professional Support services to a diverse range of clients across the federal and intelligence communities. With over 15 years of trusted experience as a systems integrator, we apply agile methodologies and deep industry insight to help our customers achieve greater efficiency, compliance, and cost savings. At Swingtech, we’re committed to excellence and long-term success for our clients and our team.

• →Lead quality assurance reviews of eLearning products, web-based content, reports, documentation, and program deliverables
• →Develop and maintain QA checklists, review templates, test scripts, quality procedures, and acceptance criteria
• →Review digital learning modules, courseware, job aids, user guides, multimedia assets, and training support materials for accuracy, consistency, usability, accessibility, and compliance with customer requirements
• →Support testing of learning management system functionality, course launches, completion tracking, assessments, certificates, transcripts, reports, and user workflows
• →Perform or coordinate Section 508/accessibility reviews for electronic documents, digital learning products, reports, and web-based content
• →Lead defect identification, documentation, tracking, verification, and closure activities
• →Coordinate with instructional designers, developers, data analysts, help desk staff, documentation specialists, and program leadership to resolve quality issues
• →Support user acceptance testing, regression testing, release validation, and production verification activities
• →Review reporting outputs and data products for completeness, accuracy, formatting, and consistency with reporting requirements
• →Support deliverable readiness reviews before submission to the customer
• →Track customer comments, corrective actions, revisions, resubmissions, and acceptance status through closure
• →Identify recurring quality issues and recommend process improvements to reduce defects and improve deliverable quality
• →Maintain QA records, defect logs, review notes, quality metrics, and supporting documentation
• →Provide guidance to junior QA staff or team members on review standards, testing practices, and quality expectations

• Bachelor’s degree in Information Technology, Education, Business, Communications, Quality Assurance, or a related field; equivalent experience may be considered
• At least 5 years of experience supporting quality assurance, software testing, training product review, deliverable quality control, or related QA activities
• Experience leading QA reviews for digital content, web-based applications, learning management systems, training materials, reports, or technical documentation
• Strong understanding of QA processes, test planning, defect tracking, issue resolution, and quality control procedures
• Experience developing QA checklists, test scripts, acceptance criteria, or review standards
• Familiarity with Section 508/accessibility requirements and ability to apply accessibility considerations during QA reviews
• Ability to document defects and quality findings clearly and coordinate resolution across cross-functional teams
• Strong attention to detail and ability to identify errors, inconsistencies, usability concerns, and requirement gaps
• Strong written and verbal communication skills
• Ability to manage multiple review cycles, deadlines, and deliverables in a remote environment

• Experience supporting federal, healthcare, training, IT, or learning management programs
• Experience testing or reviewing Learning Management System (LMS) functionality, SCORM packages, eLearning modules, or web-based training products
• Familiarity with learner records, course completion tracking, transcripts, certificates, assessments, training evaluations, and reporting outputs
• Experience supporting accessibility testing, screen reader testing concepts, or document accessibility remediation
• Experience supporting user acceptance testing, regression testing, production validation, and release readiness reviews
• Familiarity with Agile, DevSecOps, or collaborative delivery environments
• Experience supporting customer comment adjudication, corrective action tracking, and deliverable acceptance processes
• Quality assurance, testing, accessibility, Agile, or process improvement certifications are a plus