Customer Experience Strategist (Resume Drop - Interviewing Begins Nov/Dec 2027)

United States·Washingtonmid

Customer SuccessCustomer Experience

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Quick Summary

Overview

As a Customer Experience Strategist, you’ll be the face of Switchboard to campaigns large and small across the country. You will report to our Head of Customer and Growth.

Technical Tools

Customer SuccessCustomer Experience

As a Customer Experience Strategist, you’ll be the face of Switchboard to campaigns large and small across the country. You will report to our Head of Customer and Growth.

You will serve as an expert in Switchboard’s suite of products and integrations (including texting, email, analytics, webforms, shortlinks, and more). You will have the opportunity to grow and maintain direct relationships with customers, serving as a strategic and technical partner as they run their digital programs. We pride ourselves on being an exceptional and trustworthy partner to our customers, which means this role requires regular evening and weekend on-call shifts.

Internally, you will work closely with our Product, Engineering, Data Science, and Design teams.. Your expertise and the feedback you receive from customers will shape feature prioritization, new product development, and internal process improvements.

Because we're a small team, we're looking for someone who wants to take on significant ownership and play a large role in the growth and future success of Switchboard. While we’ve been around for several cycles now, we are still a scrappy tech startup. No task is too big or small for anyone at Switchboard.

You’re a good fit for this role if you are comfortable working in a highly collaborative, fast-paced environment and are able to give and receive feedback regularly. We're looking for someone who is hungry to challenge themselves daily, curious enough to help us build new or improve existing processes (including with AI), and open to learning new quantitative and qualitative skills.

Has managed digital programs, including experience using a texting platform (if it’s Switchboard, even better!)
Has customer or client-facing experience
Has worked on campaigns or for a digital consulting firm (plus if specifically in digital fundraising)
Has experience streamlining processes with AI tools, automation platforms, and/or data visualization software – if you haven’t had the opportunity to do this in your professional capacity, but can tell us about a personal project where you did this, please share!

We're looking for candidates who are excited to work in person in our DC office. We are not considering remote candidates for this role at this time.

What We Offer

~1 min read

✓$140k-$150k annual salary

✓Switchboard covers 100% of health, dental, and vision coverage for employees and 80% for dependents

✓Employer-provided long-term disability and life insurance

✓21 days of paid time off plus federal holidays

✓Unlimited sick leave

✓16 weeks paid parental leave for parents of any gender, including adoptive parents

✓401(K) match with immediate vesting

We believe the best products and companies are built by diverse teams where everyone’s perspectives are heard and respected. We strongly encourage people of color, LGBTQ+, women, and members of other underrepresented groups to apply. Even if you’re not sure if the role is a good fit, please apply! We are committed to providing reasonable accommodations to individuals with disabilities in the hiring process and on the job.

Candidates must be authorized to work in the US. We're unable to sponsor work visas at this time.