Director, Client Strategy, MyHealthTeam

At Swoop, client excellence isn’t the responsibility of a single department; it’s a company-wide commitment. Client Strategy is a dedicated resource focused on turning that commitment into action, helping our most important client partnerships reach their fullest potential. 

The brands we work with are partners, not just clients, and the people at the heart of it all are the consumers and patients navigating their health. That’s what makes this work matter beyond any single pitch: when we help a partner make better decisions and achieve stronger business outcomes, we can also help create more relevant support and better experiences for the people they serve.  

Customization here is thoughtful and disciplined. The best solutions sit at the intersection of a partner’s business needs and end-user health outcomes, and they are built to last, designed with scalability and long-term value in mind rather than as one-off fixes. This role brings the judgment to know the difference and to guide partners toward solutions that hold up over time. 

• Turning approved corporate, product, and sales marketing materials into standout configured or custom pitches across Swoop-wide solutions for our top opportunities 

• Developing proactive solution ideas and growth angles that support the Sales SVP’s account strategy across all client growth opportunities 

• Surfacing net-new or newly configured offerings when partner needs and market conditions warrant it 

• Collaborating cross-functionally to keep our highest-stakes opportunities strategically strong, commercially sound, and aligned 

• Continuously evolving how the team works, including how we develop and advance AI as part of the team

• →Partner directly with Sales client SVPs, SME division leads, and other commercial leaders on top-tier client strategy and high-priority growth opportunities. 

• →Lead the creation of configured and custom materials for innovation days, executive meetings, top client renewals, and other high-value partner conversations. 

• →Represent ideas and recommendations directly in partner-facing settings, in partnership with Sales, who leads the relationship and the pitch. 

• →Listen across the collective client team, synthesize competing viewpoints, and turn them into clear strategic recommendations.

• →Transform performance data and other business intelligence from raw numbers into clear, actionable insight. Determine what to ask next and turn evidence into recommendations and actions that advance a partner’s objectives.  

• →Recommend the right path forward: where to use existing assets, where to configure, where to customize, and where to challenge the brief to set the partner and team up for success. 

• →Push back effectively when needed, with logic, diplomacy, and conviction, when a request would dilute strategy or reduce the likelihood of success.

• →Surface recurring themes, unmet partner needs, and strategic gaps that should inform future offers, templates, and solution development.

Some of the most valuable work in this role happens before a single slide is built. Often, a partner or an SVP knows in their gut that something is right, or that something is off, but hasn’t yet been able to put language to it. This role is part strategist and part diagnostician: skilled at asking the right questions, examining the available evidence, and bringing together the business context, client perspective, and internal expertise needed to understand the real opportunity. 

This person is: 

• Highly strategic, but also highly practical 

• Client-centered, with a strong understanding of partner needs and end-user value 

• Data-informed and skilled at turning information into judgment and action 

• Creative, without being attached to their own ideas 

• Fast-moving, without sacrificing quality or attention to detail 

• Independent, but deeply collaborative 

• Confident, but not performative 

• Comfortable being client-facing and representing ideas with credibility and warmth 

• Comfortable with ambiguity, complexity, and senior stakeholder visibility 

• Strong at pattern recognition, synthesis, and recommendation development 

• Able to make complex strategy clear, concise, and persuasive 

• Able to move between big-picture thinking and detailed execution without losing momentum 

• Willing to challenge assumptions, redirect conversations, and push for a stronger path when needed 

• Energized by growth, innovation, quality, and building something new 

• Excited by AI as a coworker worth investing in, not just a way to work faster, but a teammate to develop into tools and assistants that make the whole team more effective

• 8+ years of experience in client strategy, integrated marketing, commercial strategy, solutions, sales enablement, account strategy, or related client-facing roles 

• Significant experience supporting complex, high-value accounts in healthcare, pharma, media, digital marketing, technology, or other solutions-based environments 

• Strong experience developing strategic recommendations, pitch narratives, and executive-level materials rooted in client objectives, business realities, and available evidence 

• Excellent communication skills, including strong presentation writing and verbal storytelling ability 

• Demonstrated ability to work independently, move quickly, and manage multiple high-priority workstreams at once 

• Strong collaboration skills and the ability to work effectively with senior stakeholders and cross-functional teams 

• Strong commercial instincts and comfort linking client needs to revenue opportunities, packaging decisions, and growth strategy 

• Ability to interpret performance data into clear, actionable insight and recommendations 

• Confidence and maturity to push back constructively when the better business answer requires it 

• A genuine curiosity about AI and how it can elevate the way a team works

• A strong background in pharmaceutical or media marketing, and a genuine passion for health and improving patient outcomes 

• Experience supporting executive-level pitches, innovation meetings, high-priority renewals, or custom business development efforts 

• Experience translating complex ideas, evidence, and capabilities into monetizable, market-facing recommendations or differentiated solution positioning 

• Familiarity with go-to-market strategy, field marketing, commercialization, and sales enablement ecosystems 

• Familiarity with the medical, legal, and regulatory (MLR) process and healthcare advertising considerations 

• Experience helping teams improve process, create repeatable ways of working, or develop AI-enabled tools and assistants