Patient Financial Coordinator

Job Title: Patient Financial Coordinator (Entry-Level)
Company: SynergenX | Low T Center | HerKare
Location: Onsite – Northwest Houston, TX (77070 – 249 & Louetta)
Job Type: Full-Time | Non-Exempt
Pay: $18.50/hour
Schedule: 40 hours/week (occasional adjusted hours or weekend support as needed)

SynergenX (including Low T Center and HerKare) is a nationally recognized healthcare organization focused on hormone therapy, weight loss, and preventative wellness. We are committed to delivering a “White Glove” patient experience through compassionate care, operational excellence, and continuous improvement.

The Patient Financial Coordinator is an entry-level, patient-facing role responsible for proactively contacting new patients prior to their appointments to explain financial expectations, insurance coverage basics, and available payment options.

This role plays a critical part in ensuring financial transparency, patient preparedness, and a positive overall experience before the patient even walks into the clinic.

• →Contact new patients daily to review pricing and financial expectations prior to appointments
• →Explain insurance basics (copays, deductibles, coinsurance) in a clear, simple way
• →Review self-pay and alternative pricing options
• →Help patients select the best financial option for their situation
• →Accurately document patient selections in internal systems
• →Respond to clinic and billing team inquiries in a timely, professional manner
• →Escalate complex insurance or billing questions when needed
• →Deliver a high-touch, professional patient experience on every interaction

• High school diploma or equivalent required
• Strong communication skills (phone + written)
• Customer service mindset with professionalism and empathy
• Basic computer skills (Outlook, Excel, Teams, etc.)
• Highly organized with strong attention to detail
• Ability to multitask in a fast-paced environment
• Willingness to learn healthcare insurance basics (we will train)
• Reliable, accountable, and team-oriented

• Experience in healthcare, call center, front desk, or billing
• Experience with insurance verification, including eligibility, benefits, and coverage details
• Exposure to insurance concepts or patient financial discussions

• Patients arrive informed and prepared financially
• Clear, confident communication of pricing and options
• Accurate documentation and strong follow-through
• Positive feedback from patients and internal teams

• Patient Care
• Enthusiasm
• Teamwork
• Growth-Oriented
• Accountability
• Passion

If you are organized, people-focused, and ready to start a career in healthcare operations—we want to hear from you.