IT Services Associate

IT Services Associate Job Description (UK)

Role Title

IT Services Associate, London UK

Role Purpose

The IT Services Associate is primarily based at Synergy’s Pall Mall clubhouse location, a multi-purpose client-facing environment that serves as the operational hub for logistics, field services coordination, meetings and events. The role combines stock management, logistics, device deployment, user onboarding/offboarding, workplace stewardship and supervised field engineering activities, while providing a structured pathway towards a Field Services Engineer position.

Core Responsibilities

• Maintain a clean, organised and client-ready workspace
• Courier hardware, equipment and spares to client sites across London
• Assist engineers with workstation, laptop and peripheral deployments
• Support 5G router installations and basic hardware troubleshooting under supervision
• Attend client sites to assist Synergy engineers and chaperone third-party suppliers
• Assist with scheduled user onboarding and offboarding activities
• Maintain accurate and timely records, asset tracking and operational documentation
• Study towards CompTIA A+ certification and engage in regular mentoring sessions

Performance Expectations (Role Alignment & Success Criteria)

• Demonstrates reliability, punctuality and professionalism
• Acts as an ambassador for the Synergy brand, projecting a positive image at all times
• Maintains accurate stock and delivery records
• Provides excellent customer service to users and clients
• Shows continuous improvement in technical knowledge and capability
• Demonstrates progress through the career pathway towards Field Services Engineering

Working Pattern & Requirements

• Full-time position
• Primarily London-based with travel to client sites
• Professional presentation and strong communication skills required
• Eligibility to work in the UK

Progression Indicators

Progression path:

• Phase 1: Clubhouse Operations
• Phase 2: Logistics & Asset Management
• Phase 3: Field Services Assistant
• Phase 4: User Lifecycle Services
• Phase 5: User Enablement
• Phase 6: Junior Field Engineer
• Phase 7: Field Engineer

https://fileshare.synergy.tech/dl/DGqqwVYvpQm7