Business Analyst

Job Summary:
A Business Analyst should demonstrate commitment to delivering distinctive service. This position will be responsible for supporting applications across the firm as it relates to system setup, control tables, application parameters, maintenance, and problem resolution.

Job Duties and Responsibilities:

• Maintains milestone, status, and dependency records for AI projects in the system of record, keyed to a single project ID per initiative.
• Documents blockers with owner, cause, what is needed to clear them, and date raised; tracks each to resolution and escalates items that stall.
• Prepares status reporting for team leadership from tracked data, including milestone slippage and recurring blocker themes.
• Records decisions, approvals, and scope changes with dates and decision-makers so the project record holds up to audit or MRM review.
• Tracks handoffs and open items owed between the AI team and intake, security, MRM, and Technology/Production Support.
• Provide distinctive service to clients and prospects, in person and over the telephone. Respond to client inquiries and satisfactorily resolve client issues. Support firm-wide achievement of the three-ring standard (all phones answered by a live person within three rings).
• Provide application support of all deposit applications, teller, and platform as it relates to product setup and changes, testing of new releases, data extracts and end user support.
• Assume a lead role in all deposit, platform and teller projects including review, management, and implementation.
• Provide reports for all ad-hoc reporting including data extracts.
• Meet all the client's financial needs, both business and personal, and refer clients to other specialty areas such as Trust, Investments, Insurance, Treasury Management, etc. as appropriate.
• Assist other team members as needed to ensure delivery of distinctive service.
• Perform other related duties and responsibilities as assigned.

Minimum Education: College degree is preferred -- computer science or business-related field. 

Minimum Experience: Minimum of 10 years' experience in financial services and/or in relation to application or system support.

Required Knowledge, Skills & Abilities: Proficient in Microsoft Office (Word, Excel, and PowerPoint) or related software. Broad knowledge of bank products and services. Database experience preferred. Knowledge of federal and state banking regulations and compliance requirements as it relates to aspects of deposit and loan transaction processing including any internal audit requirements. Excellent interpersonal skills, including verbal and written communication skills. Effective analytical and problem-solving ability with a strong attention to detail. Ability to work independently as well as collaboratively and prioritize daily tasks. Excellent client service skills. Tact and diplomacy in dealing with both clients and team members. The physical activities of this job include but are not limited to the ability to stand and sit for prolonged periods of time, use of manual dexterity, verbal communication, visual acuity, repetitive motion, and the ability to hear. Often long periods of mental concentration are required. Other activities are the ability to bend, climb, balance, stoop, kneel, crouch, reach, walk, push, pull, lift, and grasp.