Order Management Specialist

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.

As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.

Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.

We are looking for a highly organized and detail-oriented Order Management Specialist to join our fast-growing SaaS company. This role plays a critical part in the quote-to-cash workflow, ensuring accurate and efficient order processing and subscription setup which impacts invoicing coordination, and customer account management. You'll work cross-functionally with sales, finance, customer success, and legal teams to ensure a seamless experience as it relates to our deal validation and closure process.

• Manage order lifecycle end-to-end, checking for accurate product configuration, pricing, discounts, contract terms and customer information in accordance with company policies.

• Review and analyze contracts, pricing agreements, and commercial terms to guarantee accurate order documentation and revenue recognition.

• Support account executives and customer success managers with quote validation, contract review, order entry guidance, and deal desk requests to ensure deals meet internal compliance standards.

• Identify opportunities to streamline order-related workflows, eliminate friction points, and drive continuous improvement initiatives including automation and process optimization.

• Collaborate cross-functionally with Sales, Finance, Operations, Fulfillment, and Product to eliminate barriers and accelerate order closure and delivery.

• Lead enablement sessions to new Account Executives, to strengthen skills and consistency.

• Perform internal audits and quality checks to ensure compliance with revenue controls and operational standards.

• Assist with ad hoc projects related to reporting, documentation refinement, and cross-functional operations.

• Bachelor’s degree in Business Administration, Finance, Operations, or a related field.

• Minimum two years of experience in Order management, Deal Desk, Accounts Receivable

• Experience with Salesforce (or equivalent CPQ System), Ironclad, Netsuite

• Strong understanding of SaaS business models, ARR/MRR, and revenue recognition basics.

• Exceptional attention to detail and ability to manage multiple priorities in a dynamic environment.

• Excellent communication and cross-functional collaboration skills.

• Experience with quote-to-cash (QTC) process in a SaaS context.

• Exposure to SOX compliance and internal controls is a plus.

• Proficiency in Excel and familiarity with BI/reporting tools.

• CPQ Experience

• Put the Customer First

• Own it & Go Direct

• Be Fast & Experimental

• Make the Journey Fun

You can read more about this in our public Notion page.