CX - Operations Specialist

Tabby is the GCC's largest and fastest-growing fintech, reshaping how 15+ million customers pay, earn and save. Our flagship BNPL product is used by 40,000+ merchants including Amazon, Noon and IKEA, generating over $10B in annual transaction volume. We move fast, we build in public, and we take customer experience seriously.

Our AI agent (LLMA) now resolves 75% of written tickets autonomously. What reaches a human is genuinely hard: payment disputes, refund edge cases, banking anomalies, product bugs, situations that require judgment, not a script. This role exists at that intersection.

This is not traditional contact-centre work. You operate more like a case investigator: you receive a ticket the AI could not close, you figure out what actually happened, and you own the resolution end-to-end.

You will work inside a coaching-driven operating system. An AI supervisor monitors ticket direction in real time and flags risks before you send a response. Coaches - senior agents promoted from the floor — are available to consult on hard cases. Every coaching interaction is logged automatically; your growth is tracked, not just your throughput.

The expectation is not perfection. The expectation is that you ask for help when you need it, that you act on feedback, and that you do not hide problems.